09-04-2020 04:23 PM
So this is really annoying now. For months the watch has been fine but a couple of weeks ago now I got half way through a run and the watch stopped recording. I use the watches work out app, select running (basic work out) and press start. It records for about 10 minutes and then stops. So a couple of days ago I set the screen to stary on during the run and it was fine for one run. I ran again today and again it stoped after about 2km; no record of the run at all. Any help would be greatly appreciated.
12-06-2020 08:23 AM
It seems to work well! but I think that normally it is up to them to correct what they did not to the user to make a reinitilisation and reconfigure a part of the watch for that ..
12-06-2020 10:56 PM
I followed the procedure mentioned earlier:
- backup
- reset
- clear cache
etc
and IT WORKS!
I went for a couple of walks and some bike rides and didn't have any problem at all.
btw: I still didn't select 'screen on' but it went fine
Thanks
14-06-2020 08:39 PM
I recently completed the reset procedure described earlier in this thread and have now had a chance to test if it has made a difference.
Completed a 1.5 hour, 16 mile ride with auto-pause OFF, screen always-on OFF. No issues with activity tracking ending early.
15-06-2020 08:40 PM
Thanks to TheWalker.....
I've run the procedure and have done a few workouts and I haven't had any problems. The timer function previously also used to stop and now it operates like it should. I have left the settings in Samsung Health at their defaults.
Thanks again, you helped get my "old watch" back.
17-06-2020 07:13 PM
25-06-2020 01:18 PM
Over the last few weeks, I am having exactly the same problem on cycling and runs. It's unbelievably annoying and I want to through the watch in the bushes! It appears it's been going on for a few months. Does anyone have a solution?
25-06-2020 10:09 PM
If you go back a couple of pages, about 2 weeks ago, TheWalker posted a reset procedure from Samsung support. It's kind of a pain, but I have had no problems since I went through the procedure. I left everything at the factory defaults except I turned off the autodetects. Hope this helps.
26-06-2020 05:05 PM
thank you. I did actually get through to Samsung in the UK and they suggested the same thing. I backed up and did a factory reset and then restored. I then updated various apps but didn't update Samsung Health as worried that there is an update there that has caused the problem
13-07-2020 05:13 AM
I've been having this same issue for the past few weeks or so. Im not running, I do weight lifting or circuit training and sometimes I'm lucky if it even stays on for 2 minutes. I got 30 minutes in and it was fine today but 10 minutes later it has stopped itself. Please fix this.
13-07-2020 06:19 AM
Hi I called Samsung and they took me through a factory reset. Just do a backup first and then a restore. It seems to have worked, sigh I still have an issue of the watch stopping recording my heart rate when I am cycling. I just don't think they will ever fix that problem. Good luck