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Original topic:

Galaxy Watch Stops Recording work out part way through

(Topic created on: 15/06/20 21:40)
Seftonbarn
Apprentice
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So this is really annoying now.  For months the watch has been fine but a couple of weeks ago now I got half way through a run and the watch stopped recording.  I use the watches work out app, select running (basic work out) and press start.  It records for about 10 minutes and then stops.   So a couple of days ago I set the screen to stary on during the run and it was fine for one run.  I ran again today and again it stoped after about 2km; no record of the run at all.  Any help would be greatly appreciated.

190 REPLIES 190
MehdiZ
Apprentice
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It seems to work well! but I think that normally it is up to them to correct what they did not to the user to make a reinitilisation and reconfigure a part of the watch for that ..

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DutchPeter
Apprentice
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I followed the procedure mentioned earlier:

- backup

- reset

- clear cache

etc

 

and IT WORKS!

 

I went for a couple of walks and some bike rides and didn't have any problem at all.

btw: I still didn't select 'screen on' but it went fine

 

Thanks

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andreyco
Apprentice
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I recently completed the reset procedure described earlier in this thread and have now had a chance to test if it has made a difference.

 

Completed a 1.5 hour, 16 mile ride with auto-pause OFF, screen always-on OFF. No issues with activity tracking ending early.

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SkipL
First Poster
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Thanks to TheWalker.....

 

I've run the procedure and have done a few workouts and I haven't had any problems.  The timer function previously also used to stop and now it operates like it should.  I have left the settings in Samsung Health at their defaults.  

 

Thanks again, you helped get my "old watch" back.

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LucyLubbs
New Member
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Thank you for this info my watch started to do this this week. So have done all the steps and see what it does next time I am out for a run.
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Bernardo5
Explorer
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Over the last few weeks, I am having exactly the same problem on cycling and runs. It's unbelievably annoying and I want to through the watch in the bushes! It appears it's been going on for a few months. Does anyone have a solution?

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lorirog
Apprentice
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If you go back a couple of pages, about 2 weeks ago, TheWalker posted a reset procedure from Samsung support.  It's kind of a pain, but I have had no problems since I went through the procedure.  I left everything at the factory defaults except I turned off the autodetects.  Hope this helps.

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Bernardo5
Explorer
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thank you. I did actually get through to Samsung in the UK and they suggested the same thing. I backed up and did a factory reset and then restored. I then updated various apps but didn't update Samsung Health as worried that there is an update there that has caused the problem

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Sophiecaitlan
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I've been having this same issue for the past few weeks or so. Im not running, I do weight lifting or circuit training and sometimes I'm lucky if it even stays on for 2 minutes. I got 30 minutes in and it was fine today but 10 minutes later it has stopped itself. Please fix this.

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Bernardo5
Explorer
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Hi I called Samsung and they took me through a factory reset. Just do a backup first and then a restore. It seems to have worked, sigh I still have an issue of the watch stopping recording my heart rate when I am cycling. I just don't think they will ever fix that problem. Good luck

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