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Original topic:

Galaxy Watch Stops Recording work out part way through

(Topic created on: 12/06/20 23:56)
Seftonbarn
Apprentice
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Wearables

So this is really annoying now.  For months the watch has been fine but a couple of weeks ago now I got half way through a run and the watch stopped recording.  I use the watches work out app, select running (basic work out) and press start.  It records for about 10 minutes and then stops.   So a couple of days ago I set the screen to stary on during the run and it was fine for one run.  I ran again today and again it stoped after about 2km; no record of the run at all.  Any help would be greatly appreciated.

190 REPLIES 190
NeilB23
Explorer
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As Grace once said "You're not Alone" 😁. If you try the hints and tips in mine or other Users previous posts there are workarounds and seem to be working ok so far for me. One thing I have noticed is once you adjust the workout settings the first workout(s) after doing so will crash but then after that crash they dont. I've not had a crash in over a week now.

Not 100% fixed, there's obviously a bug that Samsung are now aware of and should be looking in to it but I recommend trying the adjustments mentioned (in earlier posts).
HelenC100
Explorer
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Thanks! Last night I adjusted the screen to always on during workouts and it didn't crash in my morning HIIT workout. But the big test is the evening lockdown walk, where it's been a total pain. So fingers crossed for this evening...

torquay_mark
Apprentice
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Hi Helen

I have had 100% successful tracking since starting the exercise only after detecting location and/or heart rate so worth bearing that in mind. I.e. wait for the flashing icons to stop flashing.

Good luck!

NeilB23
Explorer
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I can confirm I have completed numerous 10ks since the adjustments and like @torquay_mark said if you wait for location and heart rate to stop flashing before pressing 'play' your lockdown walk should track ok 🤞🏻
lorirog
Apprentice
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Thanks for the tips Neil.  I used the settings you recommended and it seems to be working fine.  I've done two six mile race walks.  If I get a call it returns to the watchface, but the timer doesn't stop.  It is still kind of sad the watch doesn't work as touted, though. 

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HelenC100
Explorer
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OK it's working since I changed the settings so it's screen always on during exercise (even without waiting for location/heart rate). But that really runs the battery down very quickly, so if I leave for a walk and it's not fully charged it's struggling to record the whole thing. It was working so well for the first two years I owned the watch, I hope Samsung can fix this soon! I will try the reset someone else suggested.

TheWalker
Apprentice
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Samsung has a fix... See my earlier post.

HelenC100
Explorer
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Thanks - this does seem to have made it work, and successfully walked for 1.5hr last night without any problems and screen off. Thanks again for sharing.

TheWalker
Apprentice
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I have found this same issue using Strava and map my run.  It appears to be a global issue with the watch itself and not the apps. 

 

Sometimes I can go a couple of workouts with no issues another time it crashes several times in a single workout.

 

I have not seen a resolution in any of the posts so far. Due to the intermittent nature of the problem I see a lot of things that people think resolved it but the issue eventually happens again.

 

I am not familiar with Samsung support.  Are they monitoring the group? Is therema ticket open somewhere? Is there a phone number or site we can report and get a status?  

 

I find this very frustrating but I'm even more frustrated by the lack of response to the issue by Samsung.

TheWalker
Apprentice
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I believe I have the solution.  I called Samsung Support USA (855)795-0509.  After they walked me through the steps below I have gone for an hour and a half workout twice with no issues.  I have not made it through one workout for weeks.  Because this is an intermittent issue I will update this post if I have any issues.

 

Please post a reply if you try this and it works or not for you.  Thanks and I hope we have it.

 

Samsung Health and Galaxy Watch issue
  1. Galaxy Wearable
    1. Run a backup of watch
    2. Went to System...Apps .. Manage App.. Samsung Health.. force stopped
  2. Phone
    1. Went to settings...apps..Samsung Health.. Storage.. Cleared out cache
  3. Galaxy Wearable
    1. Setings...General... Reset
    2. Reset completes.. pair phone and watch
    3. Restore from backup
    4. Update all apps
    5. Power both devices off for at least one minute
  4. Some Samsung Health setting may need to be changed to your preferences
  5. Samsung Pay will need to be setup again
  6. Weather widget disappeared

buddler
First Poster
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I have the same issue as many here have posted. My "training" stops after a few seconds. Only the "automatic" detection seams to work, but not the intended ones.

After readings a lot of comments I searched through my settings and found out, that the space on the device was at 3.8 of 4 GB. So I decided to delete some apps and music (now it's 3.2 of 4 GB).

A first test showed, that a workout seems to be working now. I stopped after some minutes.

So maybe delete some of your stuff from the watch and try again. Maybe it needs more temporary space?

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MehdiZ
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Hello, I'm facing this problem since 2 weeks ago and I have 400mb available.

I will try this evening to disable auto detect to see if it resolve the problem.

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HelenC100
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I wondered about this, but haven't added any apps. Where did you find the space? I went through the watch and couldn't figure out where that was to check. Thanks
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MehdiZ
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Hello,

 

In galaxy wearable app on phone, go to watch information you can see memory left ! 

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HelenC100
Explorer
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Great, thanks. Have followed the steps now - fingers crossed... !


Thanks for sharing.

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andreyco
Apprentice
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I was already pretty successfuly using the "screen always on" during a workout as a resolution, but went ahead and followed the reset steps provided by support. Hope it helps! I'll test next time the weather isn't trying to kill me.

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andreyco
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I recently completed the reset procedure described earlier in this thread and have now had a chance to test if it has made a difference.

 

Completed a 1.5 hour, 16 mile ride with auto-pause OFF, screen always-on OFF. No issues with activity tracking ending early.

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NeilB23
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I can confirm that @TheWalker's fix does work and it tracked my entire 30 minute HIIT session this afternoon whereas before the fix my Circuit Training tracker was the worst out of all of them for stopping/crashing. I will do a further test post-dinner when I go for a walk and report my findings.

MehdiZ
Apprentice
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It seems to work well! but I think that normally it is up to them to correct what they did not to the user to make a reinitilisation and reconfigure a part of the watch for that ..

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DutchPeter
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I followed the procedure mentioned earlier:

- backup

- reset

- clear cache

etc

 

and IT WORKS!

 

I went for a couple of walks and some bike rides and didn't have any problem at all.

btw: I still didn't select 'screen on' but it went fine

 

Thanks

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SkipL
First Poster
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Thanks to TheWalker.....

 

I've run the procedure and have done a few workouts and I haven't had any problems.  The timer function previously also used to stop and now it operates like it should.  I have left the settings in Samsung Health at their defaults.  

 

Thanks again, you helped get my "old watch" back.

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