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- About Bernardo5
since
12-09-2018
12-08-2020
Bernardo5
Explorer
29
Posts
10
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0
Solutions
31-07-2020
07:23 AM
No Samsung hasn't fixed. Try doing a factory reset. It fixed the problem for me.
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Hi there,
On Samsung advice you need to try a factory reset of the watch. Just make sure you do backup first. Mine has been ok now for several weeks
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17-07-2020
07:37 AM
Hi, I had the same problem. I spoke to Samsung and they suggested a factory reset on the watch. Do a backup first and then go into settings on the watch and select factory reset. It didn't take long and it's ok now. Good luck.
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13-07-2020
07:19 AM
Hi I called Samsung and they took me through a factory reset. Just do a backup first and then a restore. It seems to have worked, sigh I still have an issue of the watch stopping recording my heart rate when I am cycling. I just don't think they will ever fix that problem. Good luck
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26-06-2020
06:05 PM
thank you. I did actually get through to Samsung in the UK and they suggested the same thing. I backed up and did a factory reset and then restored. I then updated various apps but didn't update Samsung Health as worried that there is an update there that has caused the problem
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25-06-2020
02:18 PM
Over the last few weeks, I am having exactly the same problem on cycling and runs. It's unbelievably annoying and I want to through the watch in the bushes! It appears it's been going on for a few months. Does anyone have a solution?
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23-04-2020
04:48 PM
I've just downloaded the Heart Rate Graphic and will switch on tomorrow before doing a bike ride and hopefully, all will be good. Take care.
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23-04-2020
04:14 PM
Hi there, thanks for the suggestion, I will certainly give it a try.
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23-04-2020
04:11 PM
1 Like
not sure what the Graphic app is? When I go for a run I use the SamsingHealth on the Galaxy Watch to record my workout. On pretty much every run or cycle ride there will be random periods of 10-15 minutes where it just stops recording the heart rate, and then start again!
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23-04-2020
04:09 PM
Hi there,
Nearly every bike ride or run using the Samsung Health app on the Galaxy Watch there will be random periods when it just doesn't record the heart rate. It's completely random and very annoying. I do have the watch tightly strapped to my wrist and on the latest software versions.
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06-06-2019
12:01 PM
using Samsung Health it seems to be measuring hear rate continuously and not flatling for periods of up to 15 minutes.
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06-06-2019
10:29 AM
1 Like
Nearly a week of runs, bike rides, spin biking and it hasn't flatlined, I am hoping it's fixed!
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31-05-2019
11:29 AM
I thought all was well with the One UI on Galaxy Watch....however today on an hour and a half bike ride the heart flatlined after 15 minutes until 30 minutes, then again at about 40 minutes, then it went int pause and would come out of it. So an hour and a half ride shows as 49 minutes although the total time was from 7:35 to 8:57! I was really thinking Samsung actually made the watch do what it's meant to do but again I am sent backwards!
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29-05-2019
12:58 PM
I have updated to the ONe UI and report that for 45 minutes run and 45 minutes on the spin bike the heart rate didn't flatline! I also didn't get the stupid message to wear the watch away from your wrist. Is it possible Samsung has finally fixed the hear rate problem?
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22-03-2019
12:55 PM
Just been on a bike ride this morning and using Shealth was rubbish for tracking heart rate. I switched to Gear Tracker and the problem I get with GT is that if you have the Galaxy Watch connected to your mobile phone it won't find GPS. This has happened every time I try and use it and have my phone. Disconnect the Bluetooth on the GW and bingo it connects immediately. Heart rate is then tracked consistently and uploaded to Strava
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06-02-2019
07:25 AM
I have updated to the latest software. I still get the annoying message telling me to move the watch away from my wrist. Does anyone one how to turn that off? I use the galaxy watch for running and cycling, and also spinning. I use on a peloton spin bike which also has a heart rate monitor chest band. I happy to say that the galaxy watch is within 1-2 brea beats of the peloton. It drops sometimes on runs and bike rides, but is good enough now that I can live with it
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23-11-2018
05:51 PM
that's a great suggestion and I just tried it and all my sensors are working so that would lead me to conclude it's a software glitch and replacing the motherboard is unlikely to make a difference, of course, we can never be sure. Mine still drops heart rate during workout outs at completely random points with no pattern, and then starts again!
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08-11-2018
12:13 PM
1 Like
went on a bike ride this morning, after 5 minutes it stopped tracking my heart rate and didn't even track the time, which is a first! Other bike rides and runs it never makes it all the way and flat lines loads of times during the exercise. I have spent £300 on a heart rate monitor that doesn't work and Samsung just tell me to take it to the repair shop! Really do I think they will have a clue what to do!
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24-10-2018
08:33 PM
1 Like
I've tried Endomondo as well and it seems to work. However it doesn't seem to sync heartrate to S Health
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07-10-2018
01:27 PM
just did a 10k race today and I think it has recorded my heartrate all the way. I also had a replacement and did the update on Friday
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05-10-2018
11:32 AM
1 Like
just installing the update now and will see if things improve
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03-10-2018
09:32 PM
While I have the auto detect settings turned on on the watch it doesn't work. I checked the Health App and the auto detect is greyed out as it says the watch isn't connected, but it is? Any ideas? Thanks
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03-10-2018
02:56 PM
Did an indoor spin bike today and heart rate was good, but did tighten my strap.
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03-10-2018
08:12 AM
Went for a run yesterday. It measures my heart rate for about 5 minutes then stopped. I tightened the strap and then it worked again!
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15-09-2018
07:31 AM
I am hoping that the replacement works. They are out of stock! Hopefully they are fixing the problem they don't think they have!
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15-09-2018
07:27 AM
Thanks for the update. It's very frustrating indeed, I am going on holiday on Monday and wanted to take the watch as I am training for a 10k run. As they are out of stock I am hoping that with the new batch they will have fixed the problem. Like you I don't want to switch to the others. In the meantime, I have bought a cheap one from Amazon for £23 which should track my heart rate and miles. Always good to have a backup, assuming it works!
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13-09-2018
02:20 PM
2 Likes
I had exactly the same problem, and also it won't wake up by moving the wrist and didn't register and steps or activity. Have returned for a replacement, but Samsung is out of stock. I think they are having a lot of problems and probably holding back and trying to fix the watch. they weren't able to tell me when they would be back in stock
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12-09-2018
09:13 PM
2 Likes
Same issue, really annoyed. Sent it back, wouldn't wake up with gesture, wouldn't record heart rate, didn't auto detect workouts and generally a real disappointment. Hope the replacement works! Come on Samsung we expect better!
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