Will resetting the TV solve "dirty screen"?

[Svein1967]

Been in contact with Samsung support about the screen on my 22 model 55 inch The Frame. Attached photo is from a YouTube white screen test video. This is of course a "forced" example, but still...

Their advice is to reset the TV via the settings. Will this help? It's a hassle to reset because I will have to download lots of apps again.. 

 

[leicesterMan]

No

[leicesterMan]

I had same problem, tech person said I needed a new screen, richer sounds replaced my screen within a week , it was under guarantee

[Svein1967]

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@leicesterMan wrote:
I had same problem, tech person said I needed a new screen, richer sounds replaced my screen within a week , it was under guarantee

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Interesting. Did it help? 

[leicesterMan]

Yes

[Svein1967]

I wonder why support tells me to reset the tv if only getting a new screen will work.....