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Original topic:

White line on TV screen

(Topic created on: 14-06-2021 01:47 AM)
Folaphillips
First Poster
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TV

Hi there,

I've this white bright light from the bottom of my 6 series 55 inches tv.

I'd appreciate any form of support to have this fixed asap.

Thank you

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6 REPLIES 6
SaudA
Moderator
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TV

Hi @Folaphillips , could you try this hardware test, and check if you get the same issue there: Menu > Support > Self Diagnosis > Picture test.

 


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Folaphillips
First Poster
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TV

Hi SaudA,

Yes, I did as guided but that didn't solve the problem. The lines are still there. I'd appreciate further support to fix this problem.  Thank you 

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TessM
Moderator
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TV

Hey @Folaphillips  .If the lines are still there during the test and the TV fails the test a repair will be required. Please contact our Support Team to get this arranged: https://www.samsung.com/uk/support/contact/

Folaphillips
First Poster
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TV

Thanks for the reply. Is the home support service available for customers in Dublin, Ireland? 

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Folaphillips
First Poster
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TV

Home Repair service I meant to say 

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TessM
Moderator
Moderator
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TV

It's @Folaphillips  , you can find their contact details here: https://www.samsung.com/ie/support/contact/