Horizontal line across screen on QE43Q60BAUXXU

[letdown11]

Purchased tv from Argos (december 2022) for £599.99 and was told to register on the Samsung website to get the 5 year warranty. 

I registered it on the 9thJanuary 2023,  which is confirmed on my account page. 

Samsung did not respond with a message and code and now will not honour the 5 year warranty. 

My tv has a black line right accross the screen and have spoken to Samsung on phone, web chat and they will only repair at my cost.  

Feel cheated by Samsung and Argos.

Surely a tv should last longer than 2.4 years 

[AndrewL]

@letdown11: I'm sorry to hear that you have encountered this issue with your TV, and that there is some confusion surrounding your remaining warranty. From what I understand, Argos are not listed as a participating retailer in the extended warranty promotion, and this is why your TV is showing as out of warranty from our side, as the standard warranty runs for 12 months from the purchase date.

https://www.samsung.com/uk/offer/5-year-samsung-tv-warranty/participatingretailers/

If you have spoken with our Support Team, and the issue has persisted following troubleshooting assistance, then a chargeable out of warranty repair would be the only course of action that can be offered. I understand that this is not ideal, and apologise for any disappointment this may have caused you. 

[johnz237]

Hi! Welcome to the samsung members community.

Along side which has already been mentioned. I would take some time to look into consumers rights, and- was this a credit card payment? Section 75.

[JAMES4578]

@letdown11  @johnz237 Whilst there is  no time limit on a Section 75 claim may be more problematic after 3 years.

The following can help:

• receipts and invoices, or other proof of payment
• contracts and terms and conditions
• marketing materials, such as leaflets, or screenshots of information about the goods or services you purchased
• correspondence about the goods or services you purchased, such as emails
• photos or videos of the goods or services you paid for, which indicate that they weren’t as expected
• independent assessments, reports, or expert opinion, if needed

See more detail here https://www.financial-ombudsman.org.uk/consumers/complaints-can-help/credit-borrowing-money/goods-se...

If paid by debit card there is 120 day limit for chargeback.

[johnz237]

Cheers for the additional information on that 🔥

[letdown11]

Unfortunately paid in full on debit card.

Am looking in to consumer rights. 

Thanks  

[letdown11]

Only 12 months warranty shows they have no confidence in their products. 

Absolute joke.