Suspected widespread defect in Samsung TVs – Consumer concern from Vietnam

[AmyNguyenVN]

Hello Samsung Community,

I’m a consumer from Vietnam and I’d like to raise an urgent concern regarding what appears to be a widespread technical defect in Samsung TVs, specifically the Samsung UA55AU8000 model.

My TV started showing vertical screen lines just a few months after the 2-year warranty expired. After inspection, the technician concluded that the issue was not caused by user mishandling, but instead a spontaneous fault from within the device itself.

I’ve seen many other Vietnamese consumers report similar issues with the same TV model. It raises a serious question:

Is there a systemic defect in this product line?

Unfortunately, in my country, manufacturers often avoid responsibility after the warranty ends – even when defects are clearly from the device itself. As a consumer, this feels unfair and abusive. We invest in your products expecting quality, not failure-by-timer.

I’m posting here to ask:

• Has this issue occurred in other countries?

• How has Samsung handled similar complaints elsewhere?

• Is there any technical explanation from Samsung for this repeating issue?

Please investigate. If this is a mass failure of hardware components, it must be acknowledged and addressed.

Thank you for your attention.

[johnz237]

Hi! Welcome to the Samsung Members community EU/UK.

Warranty is always the way; if it's outside of a warranty, not a single retailer will repair it for free—hence what a warranty is.

In the UK, we have the Consumer Rights Act; I'm unsure how this is in Vietnam—you'd have to look that up.

I've not seen this problem occur on these forums relating to that TV, so I can't imagine it's a common defect in the uk/eu

Being a forum for customers, this won't go anywhere besides other customers seeing it. Reach out to samsung directly

[AmyNguyenVN]

Actually, in Vietnam, it’s not difficult at all to find people experiencing the same screen issue right after the warranty expires. In fact, just a quick search shows countless cases from all over the country—from big cities to rural areas. So to say this isn’t a common defect might be a bit premature.

[johnz237]

"I've not seen this problem occur on these forums relating to that TV, so I can't imagine it's a common defect in the uk/eu"

Read the last part- in the UK/EU- nothing about it being uncommon in Vietnam

[Obsydian]

This is a UK Samsung user forum, best to direct your question to your local Samsung Community or customer support.