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Original topic:

TV screen gone crazy colours

(Topic created on: 02/09/19 09:02)
DL7
First Poster
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TV

Can anyone help. Woke up and the output on my screen is pink/white/ unwatchable for anything connected to my HDMI ports. Is this anything common?

15 REPLIES 15
DL7
First Poster
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TV

CF65A772-F365-4067-BB94-3629C25638C4.jpeg

 

48AAC19A-B83A-4A6D-8188-946BCF042AE9.jpeg

 

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AndrewL
Moderator
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TV
@DL7: Please can you confirm the model number of your television by going to Settings > Support > About This TV? In the meantime, please go to Settings > Support > Self Diagnosis > Picture Test - does the issue persist?

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Jaydeesank1
Apprentice
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TV
I had a colour problem with my 4 years old UE48H tv. It is an LED coating problem. It has gone to a repairer for expensive new parts to be fitted. Samsung denied that it was an inherent problem but it is in my model. John Lewis have come up trumps and are repairing it. I didn’t realise that they gave me a 5 year warranty when I bought it.
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Swifter
Apprentice
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i have same problem on QE55Q80TATXXU but only when i turn off game motion plus in game mode settings other colours loke fine
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Swifter
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Game Motion plus disabled .jpgGame Motion plus enabled .jpg

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Swifter
Apprentice
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software version is 1112.9

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TessM
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Morning @Swifter ,

 

Usually when there is a pink screen, it's an indication that the source sending the signal to the television isn't set to send the signal through HDMI. It may be set to send the video component. Do you have this connected using an HDMI? If so, would you be able to try a different cable to see if this is still happening?

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Swifter
Apprentice
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it happens on all inputs 4 different hdmi cables only when in game mode and game motion plus is disabled its really weird
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Thahustla
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The same happens to me also. Only when i'm in game mode and have Game Motoin Plus turned OFF. Is it an internal problem on the q80t models? Weird

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