TV overheating in bottom left corner with light bleeding

[Tomazzz22]

Hi everyone,

Couple of days ago I notice a slight light bleeding in the bottom left corner of TV with a growing glowing from the bottom upwards (UE75AU9000KXXU). TV has only 1 year and 10 months of use and has never been over used. When I approached to touch the screen it burned my hand as it was extremely hot! I could see the LCD (I think) coming back to its normal pattern after my hand cooled down the spot I touched. We turned the TV off immediately and search for help. There was a clear fire hazard and after googling it I could see many other complaints just like mine with both new and semi used TVs, a clearly factory defect.

Also noticed that if we are watching to a high resolution video (like netflix in 4k), it gets REALLY hot very fast. If only seeing "light" content (lower resolution videos) it just warms up a little.

So, I have been trying to sort it with Samsung but they seemed to not care at all for customers and only said me to go after paying for a repair.

I wanted to see who would be liable if we didn't spot in time and a fire happened. Samsung is overlooking a very serious problem and I feel very bad for being a customer with so many appliances from them and being treated this way.

Have anyone else had this issue? Now, would I be able to repair that? Would Samsung review it's decision of negligence and repairing/collecting the TV?

Asking for help here as I feel out of resources to sort it!

Many thanks in advance,

Tomaz

 

 

 #UE75AU9000KXXU

[PaulM1]

I'm sorry to read that you've had this experience, @samotieno2001. As above, please send a message to @Sam_UK, so we can look into this further with you.

[uysvisser]

Yes!!! This is happening to ours as well. And yes Samsung just refused to help us. I will never buy Samsung again! So we did the same. Lower the brightness and switched to 1080p HD. Otherwise the TV gets REALLY hot on the bottom left. 

[uysvisser]

Maybe you do. But not the guys after you who deals with the warrenty. Now I know why Samsung only do 1 year warrenty. Cause they know their products will break after 1 year. Pathetic service! I will NEVER advise anyone to buy any Samsung TV. Quality is *****! 

[uysvisser]

Well said! This is a serious problem! 

[LukeWHK]

Hi there,

I have the same issue, bottom right hand corner of the tv gets super hot and goes white then the TV restarts. Super frustrating, spent last 48hrs trying resets etc to fix to no avail. TV is only 18momyhs old, would expect this for a cheap brand but Samsun is meant to be top of the range… (at least priced like it is)

could someone from Samsung Australia please get in touch? 

[nabz28]

Got the exact the same issue. Can someone from Samsung reach out to me. Yes, it is out of warranty and had it less than 3 years.