18-08-2017 06:35 PM - last edited 18-08-2017 06:53 PM
My Samsung model UE50MU6100K won't turn on anymore after the software update that came yesterday.
I've spoken to the call centre and they said it's been escalated but I want to know what has actually happened? Can this even be fixed by another software update like I keep being told?
29-08-2017 04:36 PM
Appreciate the inconvenience to you and the others here, @Tommyb52, and so would like to thank you for getting to back to us all on here.
29-08-2017 04:40 PM
29-08-2017 05:31 PM
I, too, would like to 'close the loop' on my posts featured right from the beginning of this thread. My TV (a 3 week old UE55MU6400) was repaired on Saturday at home by a sub-contracted engineer. There's not much more that I can say that hasn't been said already other than Samsung's response to this whole fiasco has been appalling.
My family were without their (brand new) TV for a full week with not a shred of decent explanation, apology, recompense etc from Samsung to be seen. Hollow promises of 'we're working on it', 'apologise for inconvenience' rang out for days, callbacks were never received, radio silence was much in evidence...I could go on.
Suffice to say that I will never purchase or recommend another Samsung product if at all possible.
29-08-2017 09:43 PM
Already the ***** continues.
samsung support gave me an appointment for today (when I called them on Friday). Then their subcontractor in Bristol (GoggleBox) calls me saying they can't do it Tuesday but the following day. So the visit was supposed to happen tomorrow. This afternoon I get I message that the engineer visit has been cancelled.
Now I just want to return my TV and get a Panasonic.
30-08-2017 10:01 AM
30-08-2017 11:44 AM
All,
Just to confirm that an engineer arrived today as planned and carried out the software update from a USB stick which effectively reset the TV back to factory setting with latest software update installed. All seems to be back to normal now.
Hope the rest of you get your issues sorted out soon-enough!
Regards
FXD4GOT
31-08-2017 12:11 PM
Hi all.
There’s currently an over-the-network update that hopefully will get your affected M/Q series TVs up and running again.
For those who’re still awaiting an engineer visit, and if your TV has remained connected to the same internet connection as before the recent troublesome update, can you try the below and let us know how it goes?
The above should force the TV to the latest update (version 1137.1).
However, if you’re not getting any joy from this, or your TV hasn't remained connected to the same Internet connection, then our TV Support team can still arrange for an engineer visit for you. (Any visits that have already been booked are still currently booked.) Definitely let us know how it goes, either way.
Also, I’d like to re-iterate our apologies for the inconvenience experienced.
*crosses fingers for you guys*
01-09-2017 04:16 PM
Has anybody managed to make the remote update work?
My brick doesn't seem to have changed it's performance.
Thanks in advance,
P
01-09-2017 07:18 PM
Engineer came out today and told me my samsung needs a new motherboard as well as the update. Not bad for a 6 week old tv.
Has anyone else had to have there motherboard replaced?
01-09-2017 07:25 PM
Hey @PB20170109
We have had some success with this update method, sorry to hear that it has not worked in your case. We have sent you a private message to follow up.
:womanhappy:
Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge