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Samsung Smart TV stopped connecting to internet (wifi and Ethernet)




I am trying to fix my parents Samsung TV F6500 which has stopped connecting to Internet since a few weeks. Here is my diagnosis: The TV won't connect to Internet using wifi or Ethernet throught their usual provider. When I use my 4G phone as an access point, the TV connects normally.


These are the solutions I have already tried and that didn't work:

- Reseting the ISP's router + changing it's IP adress

- Factory reset of the Samsung TV (using the Auto-diag menu and the secret menu that you access pressing different buttons on the remote)

- Changing DNS to or

- Updating the firmware

- Calling the ISP's hotline


My questions are :

- Is it possible to do a factory reset that includes the Network connections?

- Has anybody had the exact same issue as my parents?

- Even after the factory reset, the TV continues to say that the firmware is up to date, is it possible to remove the updated firmware?


I am out of options and the Smart Hub is now useless. Any help would be greatly appreciated!




484 REPLIES 484

i'm having problems but mine is with a wire connection! Very annoying


This worked for me. My TV just stopped connecting a few days ago. Tried to go through the process of reconnecting through wifi settings. Nothing worked. Held down my power button, internet is back in action and I can watch Netflix again. My TV is way faster than my cable box and I despise going through it to do anything internet related. 


Had the same problem - this solution solved it like magic!!
Thanks :))


New Member

One month prior I had comparative issues. Not me, my old guardians. They asked went to the shop, posing inquiries, were is the issue. Thanks for sharing click Here.


Malware bot or spyware in Samsung update is making DoS Denial of Service network loads that my router detected and now blocks tv

from network

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