Samsung Frame TV (2020) turns off unexpectedly while in Art mode

[Sofie_Swe]

Hi,

Our Frame TV (2020) turns off unexpectedly while in Art mode. We have set the 'auto turnoff' to 4 hours and it turns off long before and while we are still near it. Any ideas of what could be wrong?

Best regards, Sofie

[Sheiva Hendifar]

Hi! I just got a 2022 frame and I’m having the same issue! Where is the light detection toggle? 

[JR36]

It is bellow all of the art available for purchase.  Pressing down 15-20 times should get you where you need to go. 

[Sheiva Hendifar]

Thank you so much! 

[Roy23]

We have the 2022 50 inch model and the motion detection feature has never worked, (I.e. it does not wake from sleep mode when you walk in front of the tv). Repair technician says a software update is coming to fix, but we have been waiting since November. From the posts here it sounds like this feature has been malfunctioning for years.