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Original topic:

No sound from terrestrial TV QE32Q50A

(Topic created on: 03-12-2021 01:42 PM)
Ska Dog Chris
First Poster
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TV

We have recently purchased a QE32Q50A TV, sometimes after turning the TV on from standby there is no TV sound BUT menu sounds work okay. If we turn the TV off either with the button underneath or at the wall socket then it starts to work. But frequently fails again after the TV has been in standby.

Anyone else suffered similar issues?

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2 REPLIES 2
JAMES4578
Samsung Maker ★
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TV

Hi @Ska Dog Chris check you have the latest software which is 1805.4  which was released in September.  However as the Tv was purchased recently I suspect this is the case. if not it can be updated via USB as shown here https://www.samsung.com/uk/support/model/QE32Q50AAUXXU/   Otherwise  you could try the following:  Go to  Settings > Support > Self Diagnosis, select Sound Test. Depending on the result you may need to  reset the sound via settings-Sound-Expert Settings.

However if this does not provide a solution I would advise a factory Reset to see if that makes a difference.  Settings-Support-self Diagnosis-Reset.

 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.
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Ska Dog Chris
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TV

thanks for the tips JAMES4578, as you say I believe the latest software is installed but will try a factory reset over the weekend. It passes the sound test when the issue occurs.