We have recently purchased a QE32Q50A TV, sometimes after turning the TV on from standby there is no TV sound BUT menu sounds work okay. If we turn the TV off either with the button underneath or at the wall socket then it starts to work. But frequently fails again after the TV has been in standby.
Anyone else suffered similar issues?
Hi @Ska Dog Chris check you have the latest software which is 1805.4 which was released in September. However as the Tv was purchased recently I suspect this is the case. if not it can be updated via USB as shown here https://www.samsung.com/uk/support/model/QE32Q50AAUXXU/ Otherwise you could try the following: Go to Settings > Support > Self Diagnosis, select Sound Test. Depending on the result you may need to reset the sound via settings-Sound-Expert Settings.
However if this does not provide a solution I would advise a factory Reset to see if that makes a difference. Settings-Support-self Diagnosis-Reset.