Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Sound Going into standby mode after 3 mins

(Topic created on: 03-12-2021 11:07 AM)
Wess1977
First Poster
Options
TV

Your 

 

Hi there everyone, I hope someone can help me with this rather annoying issue that has started to happen to me in the last month..... 

I own a Qe65q9fna TV. 
 
I have a bang & olufsen soundbar attached to my TV using the correct hdmi cable via the hmdi arc connection. This has worked correctly for 1 year.
 
Within the last 1 month my sound has been switching off at 3 minutes.... And as no signal to my soundbar it goes into stand by mode. When I go back to the TV speaker that works fine then back to the sound bar it works for 3 minutes again.
 
The firmware on both my TV and sound bar are up to date. And the cable is connected correctly and worked fine for a year. 
 
My TV is 3 years old and has 2 remaing years warranty left.
 
I would love to hear if anyone else has had this issue or any ideas to resolve this issue. I'm starting to lose faith in the Samsung brand at this stage. 
 
Kind regards
Wess

 

0 Likes
2 REPLIES 2
xSteveuk
Black Belt 
Options
TV
Hi,
This page maybe helpful

Why Sound bar switches-off on its own?

https://www.samsung.com/in/support/tv-audio-video/why-sound-bar-switches-off-on-its-own/
0 Likes
Wess1977
First Poster
Options
TV

Than k you ornyour help. I have read this article already. My issue happens when watching TV. Sound is working then boom right on 3 minutes the sound bar goes into stand by mode. I'm forced to use my TV speaker until this issue is resolved. 

0 Likes