25-03-2018 03:50 AM
Hi, i have a tv model UN55MU7000 and a soundbar HW-J250 conected via bluetooth. I can select the soundbar or the speakers in the tv, but not both of them.
In Menu > System > Accessibility > Multi-output Audio is greyed out. I can not select it.
How can i solve this? thanks.
20-04-2020 08:05 PM
20-04-2020 08:46 PM
Hi Maverick, thanks for your comments. I have checked my TV sound options and if I select the TV Bluetooth headphone option it mutes the optical audio output (well done Samsung!). My initial problem which led me to the solution I have adopted was that under Accessibility, or any other location, the option for multi-audio output does not exist in any form, greyed out or otherwise. Hope that you find a solution to your problem. Bob
21-04-2020 04:11 PM
21-04-2020 04:44 PM
21-04-2020 09:35 PM
It would be nice if Samsung did, but very unlikely. My Smart TV model UE40H6400 is now 5 years old and this problem has existed from new. Mine does not show Multi-Audio Output either Black or Greyed out.
22-04-2020 11:17 AM
Connect the soundbar via the optical cable, via a converter if needed:
https://www.amazon.co.uk/gp/product/B01M5IBIXK/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1
You'll have the choice of the TV speakers, the soundbar or both. This also works for headphones which normally connect to the TV by the 3.5mm audio jack (which cuts off the TV speakers)
22-04-2020 04:11 PM
22-04-2020 09:06 PM
Not the TV speakers, as I'm using the sound bar via HDMI and that's 100% better than the TV's speakers. The q90 just doesn't allow more than one sound output. I'd like to have my HDMI and b.t. active together. So, Bob you are correct. What was suggested earlier, was a firmware update could fix that. But, I doubt Samsung would oblige just so maverick's surround sound would work. Thanks for the suggestions!!
15-05-2020 08:47 AM
Hi There
Same problem with a brand new Samsung S90, no way to have both the TV Sound AND the external Samsung Bar sound (via Bluetooth) connected, it is one or the other, never both.
And the "multiple" option (under the General/Accessibility) is always grey, no way to amend that.
Any solution to this, please?
Thanks
15-05-2020 02:33 PM
Hi, all I wanted was to be able to connect a set of wireless headphones without cutting off the TV speakers. The solution for that was to connect them via the optical output using a Neoteck Aluminum DAC Converter Digital SPDIF Coaxial Toslink to Analog Stereo L/R RCA 3.5mm Jack Aud...
I can now hear the audio through the TV speakers or the headphones or both.
Hope this helps.