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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,549 REPLIES 2,549
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I think I do need a small paragraph at the end about the HLG and HDR+ just to emphasise the point. I need to think about that a bit.

Just for the record I have a 49KS8000 that has been professionally calibrated.

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@rosscouk wrote:
I think I do need a small paragraph at the end about the HLG and HDR+ just to emphasise the point. I need to think about that a bit.

Just for the record I have a 49KS8000 that has been professionally calibrated.

Your call but more mis selling reported I think is better than less.

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Also don't forget you Credit Card Regulations Section 75 which says the credit card company are also responsible to give  a full refund if your item is faulty or miss sold, and if you can not get the retailer to play ball. All you have to do is ring credit card company and ask to start a section 75 on that purchase. They will then advise you on the process.

Paul

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Thanks Paul1277 - I will keep that in mind, nothing back from JL yet, apart from being referred to their Customer Support Team from the Enquiries Team. 

 

Thanks

Rossco

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I recieved an email from jl yesterday after I requested a refund through miss selling, they've told me to bring the tv back and will get it sorted 👍

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Thanks Dropbak. Which store was that? How did you communicate with them, email/telephone. It would be helpful to know so I can follow the same procedure. Thanks.

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Sent and email on the 30th and recieved the response yesterday evening to take the tv back into store and all will be sorted. So far so good! hopefully ill have no problems when i take it back tomorrow

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@Dropbak wrote:

Sent and email on the 30th and recieved the response yesterday evening to take the tv back into store and all will be sorted. So far so good! hopefully ill have no problems when i take it back tomorrow


Hi, did you use the Which tool I posted? Also do you mind if I copy this to the Blue planet HLG forum?

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Yes paul used the which tool that you posted. Don't mind at all, thanks for all the help that you've shared on this post without this I don't think I'd have got very far as I'm not that clued up on consumer law 

That's good news I also went down the dongle route with Currys but have yet to hear back from them. If I do hear back will push for a full refund and get another tv which is fully supported HDR wise.

Would you mind sharing your template letter if you have it to hand to help others out who want to pursue this?
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