I'll do just that, thanks paul ... View more

I have used the which tool and emailed it to jl Paul I got a response within 24hr asking to take it into store for inspection and discuss further. Done that today and you know the rest  ... View more

When I went into the jl store as advised via email from jl today to discuss a replacement/refund I got fobbed off with the no smart things extended and was told it wasn't advertised for my particular tv "ks7500" is that right? Wasn't interested at all in listening to the other points made in this topic too that's not coming to this tv when i mentioned them! when  I quoted miss selling was just told by the assistant "I'm not getting into that"   After he went to speak with the manager I was told they would need to test the tv and if all's well they  would refund me the sale price but £79 would be deducted from what I paid as they would need to sell the tv on.  They wouldn't accept at all that they has been any miss selling ... View more

Yes paul used the which tool that you posted. Don't mind at all, thanks for all the help that you've shared on this post without this I don't think I'd have got very far as I'm not that clued up on consumer law  ... View more

Sent and email on the 30th and recieved the response yesterday evening to take the tv back into store and all will be sorted. So far so good! hopefully ill have no problems when i take it back tomorrow ... View more

I recieved an email from jl yesterday after I requested a refund through miss selling, they've told me to bring the tv back and will get it sorted 👍 ... View more