@blenky wrote: @gfsracing wrote: Do we know if it also fixes the washed out colours that the hd fury and 2019 models seemed to suffer from     Do you  mean 2016 models?  If so my 2016 KS playing HLG via the Roku + iPlayer app was not washed out. However it apparently was not displaying the correct gamma curve. The world cup games still looked fantastic! Its washed out on the Iplayer HLG loop on a 75 q900 8K telly. Not inpressed. ... View more

@Nash76 wrote: @Peter1952 wrote: I have the same problem and have been told by my local dealer that it is the SKY Q box connection to the one box that causes the problem. There is some thing in the Samsung One Box that doesnt like SKY Q. Samsung are aware of the problem and are looking for a fix ..... but for how long. In the meantime the fix is to set up the TV/Soundbar without Sky Q connected and then connect Sky Q but this wont last for long on TVArc. The engineer has replaced the HDMI cable with a optical cable which he says is as good and more reliable? So no TV Arc connection. Anyone know if this is an engineer/Samsung load of waffle or is it true? How long have Samsung known about the problem and are they really working on a fix? Any assistance appreciated. What set up have you got? As this does not sound right.  I have Sky Q and Xbox one s connected and it all works, even get Dolby atmos and DTS X.  What I have found is that HDMI ARC does not support atmos or DTS X. You have connect everything sound bar and then sound bar to tv via ARC.  The only problem I now have is getting one remote to control all as you.     As ref my setup is: Tv QF9n  Sound bar HW-N850   Connections to sound bar Sky Q Xbox one s    Connections to TV Sound bar via ARC Cctv  The engineer is talking rubbish. HDMI connection is far superior and gives Dolby Digital +  5.1 and 7.1. The HDMI is a far newer standard than optical and the ARC shold send a DD+ signal from Sky to your soulond bar. It sounds like a fault with the TV but  I am not suprised as  opting for the optical is a cheap fix, but you really want the ARC to work. Have you set the SKY box to Dolby Digital + out in the settings. It is stereo by default. Does ARC work with other sources i.e. from normal telly. ... View more

paul1111 Hotshot ‎10-07-2018 01:33 PM daleski75 wrote: Good afternoon Mr K******, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team. With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you. Thank you for contacting us with your concerns. ... View more

paul1111 Hotshot ‎10-07-2018 01:33 PM daleski75 wrote: Good afternoon Mr K******, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team. With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you. Thank you for contacting us with your concerns. ... View more

@paul1277 wrote: @mrtickle wrote: @crashcris wrote: @rosscouk wrote: They akso said they agreed with my claim and offered me a choice of half the value of the set and I can keep it or a full refund. Result. I am still to decide but will probably get a full refund. Well done! I'd take the 50% refund and keep the telly. Well done from me too. But I would have the full refund and then buy an LG OLED or other TV from Richer Sounds on "Black Friday" which will be very soon, knowing that you will get proper service and your full consumer rights from that moment forward.   You also want the maximum damage possible to John Lewis' balance sheet: clearly only that will teach them that they can't flout the Law. I fear they won't learn though. But full refund is better than half-refund.   Thing is, it now leaves the choice with you and not with the retailers,  I. e.  with credit vouchers like Curry's were giving as a partial refund.  I totally agree with buying from Richer Sounds,  as they did sign up to membership with the Alternative Dispute resolution service,  which is the only major retailer who has. That gives their customers even more protection as we have seen.  For all those going down the section 75 route this should give a major boost,  as they have followed the law on this,  and the have to do the same. We now just need Curry's to do the right thing and also inform people as to how bad they have treated their customers over this.  Paul It may be worth informing John Lewis that your Credit Card issuer has agreed to give you a full refund which justifies your claim. I know they will know off this dicission because the credit card company will deduct the money from John Lewis, but it would be interesting to see their response. ... View more

@Edgie70 wrote: Hi all , does it matter what device goes in the hdmi Arc socket ?? I have sky hd , an Amazon fire box and a dvd player , thanks  The arc socket I have from TV to surround sound receiver or to a sound bar if it has a HDMI socket, as this carry's the sound signal back from the TV. It's used instead of the optical for Dolby Digital Plus which the optical cannot do. ... View more

I know may be slightly off topic but this month What Hi Fi has an article about the BBC Iplayer trial. Its interesting in that it seems to say there is no real reason why it should not work on any 4K tv. It seems it was a decision by Samsung not to enable it. Manufacturer support Another trending topic has been hardware support for UHD streams - and, notably, the lack of it on Samsung's 2016 4K HLG-compatible TVs. Samsung defended the situation with the following official response: “all of Samsung’s 2016 HDR TVs support HLG Broadcast technology (firmware update required). BBC UHD iPlayer, however, relies on a mixture of technologies, not just HLG, to enable its streaming of UHD content. Samsung has no plans to support BBC UHD iPlayer on its 2016 UHD TV Range.” While the BBC couldn’t comment specifically on the Samsung situation, Layton did say this: “iPlayer needed very little modification to do UHD. All iPlayer does is play back the video object it’s given to play. The television is responsible for the decoding, for receiving the segments, and for picking the right ones according to the bitrate for the network. In terms of televisions, we don’t have anything specific in iPlayer, it simply relies on HbbTV and DVB underlying standards… those standards include DVB-DASH, it’s nothing BBC-specific. “If a TV supports those, it works. There aren’t specific changes for UHD playback in iPlayer. Because it’s HLG and backwards-compatible, our criteria was: if a TV accepts a BT2020 signal and plays it back without interruption without buffering, we’d enable that device. What we don’t want is HLG on a 709 display because we don’t want it to look wrong. “It’s up to manufacturers to choose how they support it, but we wanted our content on as wide a range of devices as possible, we didn’t want to limit it.” ... View more

Have you seen this article in What Hi Fi about the feedback from the latest Iplayer world cup 4K HLG tests? Very interesting in that it confirmed Samsung shafted their 2016 KS owners. Manufacturer support Another trending topic has been hardware support for UHD streams - and, notably, the lack of it on Samusng’s 2016 4K HLG-compatible TVs. Samsung defended the situation with the following official response: “all of Samsung’s 2016 HDR TVs support HLG Broadcast technology (firmware update required). BBC UHD iPlayer however relies on a mixture of technologies, not just HLG, to enable its streaming of UHD content. Samsung has no plans to support BBC UHD iPlayer on its 2016 UHD TV Range.” While the BBC couldn’t comment specifically on the Samsung situation, Layton did say this: “iPlayer needed very little modification to do UHD. All iPlayer does is play back the video object it’s given to play. The television is responsible for the decoding, for receiving the segments, and for picking the right ones according to the bitrate for the network. In terms of televisions, we don’t have anything specific in iPlayer, it simply relies on HbbTV and DVB underlying standards… those standards include DVB-DASH, it’s nothing BBC-specific. “If a TV supports those, it works. There aren’t specific changes for UHD playback in iPlayer. Because it’s HLG and backwards-compatible, our criteria was: if a TV accepts a BT2020 signal and plays it back without interruption without buffering, we’d enable that device. What we don’t want is HLG on a 709 display because we don’t want it to look wrong. “It’s up to manufacturers to choose how they support it, but we wanted our content on as wide a range of devices as possible, we didn’t want to limit it.” ... View more

Sample letter nintendofan Apprentice 5 hours ago To anyone having issues with JL i have posted by below mails that got the ball rolling on my refund. 1st one Hi On xx xxx 20xx i purchased a new Samsung UExxKSxx00 under order xxxxxxxx after researching on the TV's available at the time and a long time Panasonic consumer, i decided to go for a the Samsung. Of the 4K TV's that were around at the time, the specs were not vastly different, however what intrigued me about the Samsung was the built-in smart things ability to control smart devices around the home, without having to control them via another smart device like an amazon alexa. As other TV's at the time did not offer this ability, this is what influenced my decision to purchase this TV. The page advertising the USB smart things dongle that would enable this feature was advertised on your site, however the link has subsequently and understandably for a 2016 TV been removed, however the page for the TV is still there and is below URL Google your model along with keywords john lewis to find your page Which states Control Your Connected Home With SmartThings Extend Developed alongside SmartThings, Samsung’s SUHD TV will have built-in software to let you do anything from switching on your lights to locking your doors**. It will connect to over 200 SmartThings compatible devices and put your home under complete wireless control – all from your TV. This way, you’ll be able to set the right scene in your living room without getting off the sofa. Please note that this feature is coming soon. The delivery of the promised USB dongle (not an App) to enable this feature was then announced in early 2018 as no longer being delivered by Samsung, which goes back on an advertised feature of the TV, on which my purchased was based on, and is now a clear case of miss-selling. As a further example of Samsung miss-selling this TV was brought up to the Retail ADR, in a case against Richer Sounds and it was found that Samsung was indeed in breech of the “Consumer Rights Act 2015”, of which a copy of the outcome can be found here https://drive.google.com/open?id=1wchOMdwsbyzfMV4dbYBvh0wxDkkn9Z_z "In conclusion Based on the evidence provided and after conducting our own online investigation, we agree that this is a clear case of misrepresentation." Taking into account that the delivery of this feature is now never going to be reality, i feel that i have been misled into purchasing a TV that will never be able to do what was intended, and is in breech of miss-selling, as i would have probably been watching a Panasonic TV for the last year had it not been for being misguided by Samsung, however as the retailer, i am bound to take up my case with yourselves. As a result of all the above, I would appreciate it if you can contact me on my phone, or mail me back by reply to this mail to discuss a refund or as a John Lewis fan, i am willing to discuss an exchange as i understand that this is not your fault, and that both John Lewis and myself have been misled by Samsung. Thanks 2nd mail after inital reply about it being a "free promotional item" that i should contact samsung for. Hi xxxx Thanks for coming back to me so quickly. The issue here is that the missing feature was not a promotional item like a free DVD, but an advertised feature native of the product. It was announced to much fan fare that all 2016 KS range TV's would feature this, see below links and their press release announcement in RED Samsung CEO himself announcing it on stage https://www.youtube.com/watch?v=bqkZw6NY3K8&feature=youtu.be&t=3m55s https://www.theverge.com/2015/12/29/10682704/smartthings-hub-tvs-samsung-suhd https://www.engadget.com/2015/12/29/samsung-smartthings-hub-smart-tvs-ces2016/?guccounter=1 https://www.youtube.com/watch?v=DpRxjGeRsos Among the 2016 Smart TVs, all Samsung’s 2016 SUHD TVs will apply IoT hub technology, allowing the TV itself to act as the controller for the entire smart home. Samsung developed its own IoT hub technology with SmartThings for 2016 SUHD TVs. SUHD TVs can connect with and control Samsung devices and SmartThings sensors, as well as more than 200 other SmartThings compatible devices. These include everything from connected lights and locks to thermostats and cameras, from a wide range of high quality third party manufacturers. For the full support of connectivity with SmartThings compatible devices, SmartThings Extend USB adaptor is required. At CES 2016, Samsung will showcase the future of TV and demonstrate how Samsung’s Smart TVs are at the center of the expanding IoT ecosystem. As this feature was announced as a function native to the TV and then subsequently dropped after over 18 months, this is now something that the TV will never be able to achieve despite it being advertised as being able to do so. The consumer rights act 2015 protects against this under "As described" As described The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase. As the TV no longer matches the advertised features, and still advertised on your website, this is in breech of this section of the sale of goods act, under the Consumer Rights Act Looking at your own product description, thats still on the website, the feature is listed under the Product description, and not as a promotional add on product like a free DVD disk etc... had it been part of a "buy this TV and get a free DVD disk" type promotion, then id agree that id have to take this up with samsung, however as this was not a promotional product, but an advertised aspect of the TV, and as the seller my contract of sale is without yourselves and not samsung. Thanks Hope that might help some people... ... View more

And this is the official statement from Samsung saying they will not release the Smart Things Dongle. AntS Moderator Moderator ‎06-03-2018 11:39 AM Hi all. I can confirm that Snosig's report of the response he received about the SmartThings Extend (along with Kirsty's follow-up answer on it) accurately mirrors the official statement: "Unfortunately, for technical reasons we were not able to release the SmartThings Extend in the UK. If you are seeking SmartThings connectivity, we are pleased to be able to provide the functionality of Samsung SmartThings Hub with the confidence of consistent performance. SmartThings have confirmed for cases where customers had purchased selected 2016 TVs with the expected functionality of a SmartThings Hub, SmartThings will provide a hub free of charge. Please contact SmartThings UK Support for further assistance. See support@smartthings.co.uk for further details." ... View more

snosig Explorer ‎05-03-2018 05:04 PM Hi Here is a update on my case with Samsung. After many emails with the regular support I gave up, as they were going nowhere. Then I decided to contact the CEO office of Samsung UK and described in details how Samsung had let me down. Shortly after I got this reply. -------------------- Good morning Mr S******, I am contacting in response to your contact with the CEO of Samsung UK, which has been provided to the CEO Escalations department for address. I acknowledge that you have researched your concerns over the capabilities of your television, and this email is to advise that we are liaising with our AV specialists and department heads with regard to reaching a suitable resolution for each point mentioned. At this time however I do not have any further updates, but hope that I can assure you that once these are received I will come back to you to discuss. Thank you for taking the time to contact us, and I hope that in the meantime this will not detract from the use and enjoyment of your product. Regards Kirsty ***** Customer Services Executive | UK & Eire -------------------- To which I replied: -------------------- Hi Kirsty Thank you for getting back to me so quickly. I am sad to hear that there are no updates on the repeatedly promised features that played a big role in my decision to purchase this TV. Can you give me a simple yes or no answer to the question if Samsung does still plan on releasing the SmartThings Extend at any time in the future? Best regards, S***** -------------------- Today I received this email: -------------------- Good afternoon Mr S******, thank you for your patience while this matter has been discussed. Our audio visual specialists have advised that unfortunately for technical reasons we were not able to release the SmartThings Extend in the UK. For customers seeking SmartThings connectivity, we are able to provide the functionality of Samsung SmartThings Hub with the confidence of consistent performance. However, we must advise that SmartThings is only supported within Korea, the USA and the United Kingdom and will not operate in Iceland at this time. With regard to HLG compatibility, there has been a mis-understanding/expectation within the Samsung Community that Samsung will provide HLG Support for BBC i-Player. We can state that this was never promised, Samsung advised that 2016 models would support HLG and did not specify HLG Support for BBC i-Player. HDR 10+ support is presently under technical review, at this time we do not have any further information on the outcome but can provide this when available. I hope this provides some clarification following review, and thank you for contacting Samsung. Regards Kirsty ***** Customer Services Executive | UK & Eire -------------------- So here we got a second confirmation from the CEO office of Samsung UK that the SmartThings Extend will never be released. To this email I replied: -------------------- Hi Kirsty So you are basically confirming that Samsung have miss-sold the entire KS 2016 Samsung TV series, as an advertised functionality will not be released. Thank you for that. I am confident that the functionality the Samsung SmartThings Hub provides is not the same as the SmartThings Extend would, as I will not be able to control my SmartThings directly from my TV's UI, which was a big selling point for me when deciding on which TV to buy. Regarding SmartThings only being officially supported within Korea, USA and UK, that may well be true. However I know for sure that SmartThings products can be used in other countries, and according to the SmartThings forum people are using it without any problems in countries such as Denmark, Sweden, Netherlands, Poland and many other countries (see discussion here: https://community.smartthings.com/t/smarthings-hub-in-eu-outside-uk/64133/14). Not that this should have anything to say regarding my claim of miss-selling. I could for what it's worth be moving to UK tomorrow where my TV set would be just as miss-sold as it is today. Regarding HLG, I am willing to give you the benefit of the doubt there. Moving on to the HDR10+, which was promised before the end of 2017, and now you tell me that at this time you do not have any further information on the outcome. This does not give me any confidence that this will be supported by the 2016 KS series at any time. I would actually be surprised if this happens at all. So, this really does not provide any clarification in relation to my case, and I will still be holding up my claims of a replacement or a full refund, which I am entitled to according to the Oct 2015 European Consumer regs. I look forward to hearing from you again. ... View more

MC_Blade Explorer ‎28-02-2018 07:24 PM Giving my 55KS7000 back for a full cash refund with RS as I dont have the pocket change for a replacement right now. with the new models comming out shortly I will wait to see what drops in price. ... View more

paul1277 Hotshot ‎21-02-2018 05:45 PM @paul1111wrote: @paulyoung666wrote: Sent Richer Sounds a simple email this morning detailing the issue and requesting a refund , they rang me back this afternoon offering a store credit for the full purchase price , superb service as always !!! Well done, hopefully JL have seen the light and will offer the same to everyone else. Useful to put this update onto AV Forums. I have just heard from Samsung Office of the CEO that they are now going to give me a full refund for my 65ks9500 which was exchanged for the 65q9f. The HDR on the q9f was awful and I sent them pics and their product specialist said it was within specs. Not impressed but I am getting a refund so a result. Just got to start looking for a new telly. ... View more

Ronson808 Navigator ‎19-02-2018 11:48 PM https://www.johnlewis.com/samsung-ue55ks9000-curved-suhd-premium-hdr-4k-ultra-hd-quantum-dot-smart-t... **With free Samsung SmartThings Extend USB adapter available within 2016, additional purchase necessary to connect other appliances to the TV. edit:and for proof its been there all along https://web.archive.org/web/20160510093731/https://www.johnlewis.com/samsung-ue55ks9000-curved-suhd-... ... View more

paul1111 Hotshot ‎09-02-2018 04:56 PM I think Curry's was referring to the clause, *Subscription for Netflix and Amazon Instant Video required. Apps shown may not be available on all Samsung Smart TV products. The Samsung Smart TV platform is used by Content Providers to make apps available. Content Providers may remove apps from the Smart TV platform or stop supporting them at any time. When new Samsung Smart TV products are launched, there may be a delay before the apps shown become available on those products. But the Smart Connect USB dongle is not an app so they can not use the above as a get out. ... View more

Currys site still showing dongle https://www.currys.co.uk/gbuk/samsung-tv-technology-1888-commercial.html ... View more

snosig Explorer ‎06-02-2018 12:11 PM After having contacted RGB Direct, the retailer I purchased my TV from, they forwarded my case to Samsung UK, which I had also contacted directly. I just got a second reply from them, which goes as follows: ------------------------ Dear Mr. S*****, Thank you for your email. Your customer reference number is ****. This is to acknowledge that we have already received your email. We sincerely apologise for the delayed response. In regard to your concern, to catch with HDR10+, the TVs,set-top boxes and 4K Blu-rays have to carry the firmware to handle it, and content has to be made in it. Currently, all of our 2017 HDR TVS can support this (we cannot confirm yet when or if it will going to be available to our 2016 models). For the Smart things function, this function is already available. However, not all the TV series may support this. For the instructions how to activate this, please refer from this link: https://support.smartthings.com/hc/en-us/articles/210766566-Samsung-TV-as-a-Thing. ... ------------------------ To this I am replying: ------------------------ Hi, and thank you again for your reply. However, it seems like you are not getting my point, or deliberately misunderstanding it. So, I will try to be very clear in describing my situation and why I feel like I have been lied to and miss-sold. First of all, and my biggest disappointment, is the broken promise regarding the SmartThings Extend. As you can clearly see here (https://web.archive.org/web/20161130190102/https://news.samsung.com/global/samsung-reveals-entire-20...), in a press release Samsung released on the Samsung Newsroom (news.samsung.com) on December 29 2015 (but has since then been taken down), Samsung state that its entire 2016 smart TV line-up will be Internet of Things ready and all TVs will apply IoT hub technology, allowing the TV itself to act as the controller for the entire smart home. This is a crucial part, as the function to have the TV as the hub and center of the smart home cannot be acquired with the standalone SmartThings Hub you linked to in your previous response. It only allows the hub to connect to the TV and gives you the option to control the TV with the SmartThings mobile app. I can not change the lighting, check the smart front door camera or use any other advertised smart features straight from the TV’s interface like promised. Here you can see the specific functions that are missing from your solution: https://youtu.be/KPhLa2ddWFY. This was also specially addressed by Samsung Electronics America President & COO, Tim Baxter, at CES 2016. He starts talking about the SmartThings Extend USB adapter at the 3:55 mark on this video, https://youtu.be/bqkZw6NY3K8?t=3m55s. It is crystal clear that there is no way to deliver this function Tim Baxter talks about, which was promised and described in the Samsung press release, now that the SmartThings Extend hub has been discontinued, so don’t bother trying to sell me on the idea that a separate SmartThings hub will give me this functionality. As I mentioned in my previous email the CEO’s office of Samsung UK has already confirmed and admitted misrepresentation and false advertising which is a clear breach of the Oct 2015 European Consumer regs. and counts as a miss-selling, which means buyers are entitled to full refund or a replacement. I don’t thin I can be any clearer on this. But if something is still unclear, please let me know and I will try to sort things out. The other big reason why I chose this Samsung TV was because Samsung promised that it would support HDR10+ with a firmware update before the end of 2017. That has still not been the case and now you say that you “cannot confirm yet when or if it will going to be available to our 2016 models”. That does not give me any confidence in that Samsung will fulfill their promises made via special press releases that surely was a big factor and reason why many buyers, such as myself, ended up buying the Samsung 2016 KS TV’s. Here are links to two separate news articles from the Samsung website (published on April 24th and April 26th 2017, I bought my TV on the 1st of May, largely based on these news): http://www.samsung.com/global/tv/news/samsung-and-amazon-video-deliver-next-generation-hdr-video-exp... https://web.archive.org/web/20171029205910/https://news.samsung.com/global/how-hdr10-creates-like-re... (this seems to have been taken down by Samsung, probably to cover their tracks in attempt to destroy evidence against them and for them to claim they did not promise HDR10+ support for 2016 TVs). In both press releases it is clearly stated that “Later this year, Samsung’s 2016 UHD TVs will gain HDR10+ support as well through a firmware update”. Please get back to me soon with solutions to how Samsung are going to make up for these broken promises that you just can’t look past or try to deny were ever made. Best regards, S**** ------------------------ I think I have made my self very clear in this reply and hopefully they will give in. I will keep you updated. ... View more

paul1277 Hotshot ‎30-01-2018 04:47 PM rosscouk wrote: Hi All, Just had the latest reply from John Lewis - very interesting. John Lewis apologise but actually don't offer anything directly although the reply from Samsung talks about supplying a hub. Any thoughts? "I am contacting you in regards to the issue with the SmartThings dongle with the Samsung UE49KS8000 SUHD HDR 1,000 4K Ultra HD Quantum Dot Smart TV, 49” with Freeview HD, Playstation Now & 360° Design, UHD Premium you bought via ******. We would like to apologise for the inconvenience this has caused you.We have received feedback from our supplier which is stated below. "I have spoken to the SmartThings team. They confirm for cases where a customer has purchased a 2016 TV and were expecting to get it to perform the functions of a SmartThings hub , SmartThings can provide a hub to that customer instead. It should be noted that a SmartThings hub would not deliver the functionality that the below copy suggested was possible. The originally promised ‘embedded’ SmartThings hub would have delivered control directly from the TV screen whereas a Hub would need to be controlled from a mobile or tablet. It is also important to know that control over the TV is limited, for instance it is not possible to switch the TV ON from standby. Many of the ‘mis-selling’ enquiries are linked in to other areas with SmartThings being just one thing that customers feel we have let them down on (BBC iPlayer HLG and HDR10+). It is however the only thing that would stand up as mis-selling because it was promised in advertising and remained so during the retail life of the product. From the enquiries I have looked at only a small proportion of customers really understood what the SmartThings extend proposition actually was, in some cases its purpose has been misinterpreted to the point where the customer thinks that this is going to give them UHD Content on BBC iPlayer". Thank you for contacting John Lewis and if you require any further details please do not hesitate to contact us. Yours sincerely," They have admitted miss selling "it is however the only thing that would stand up as mis-selling because it was promised in advertising and remained so during the retail life of the product." The smart hub they are offering is just a £60 Smart things hub. You will not be able to connect your TV to the Internet of Things without the smart dongle which Samsung have said they are not supplying. That means you were miss sold or the TV was misrepresented as per the consumer regs and you can ask for a replacement or refund. I like the way they are trying to confuse the issue but it is clear in what the are admitting to. I suggest your reply is thank you and as you acknowledge the misrepresentation of your TV , you request a full refund or replacement to the same spec as your TV. I think you are there, Paul ... View more

daleski75 Helping Hand ‎25-01-2018 06:22 PM Just wanted to add if anyone wants any of my emails which helped me get £549 from curry's in vouchers, pm me and I will be more than happy to share. ... View more

ildeduuk Explorer ‎25-01-2018 11:46 AM I have also contacted citizens advice: "We understand from your email you purchased a TV and was advertised that is comes with a USB dongle on a website which belongs to the trader. You purchased one smart thing device and you found it with your TV because the USB dongle wasn't provided and you would like advice in regards to this. Your rights and obligations: Under the Consumer Rights Act 2015, all goods supplied by a trader to a consumer should match any description upon which you have relied to make your purchase. You may be able to seek redress from the trader if the goods do not match their description. You could look to request a repair or replacement in the first instance if that’s possible. Any repair or replacement should match the initial description you relied upon, should be free of charge, within reasonable time and not cause significant inconvenience. If a repair or replacement is impossible, cannot be done free of charge, within a reasonable time or would cause significant inconvenience you could then request to either exercise your final right to reject the goods for a refund or, a price reduction on what you’ve paid for the goods. The trader may deduct for usage taking into account the amount of time you’ve had possession of the goods. Any refund should be provided within 14 days of the refund being agreed and via the same payment method. The burden of proof is on the trader; therefore they would need to prove that the goods match any description of which you relied on. You may be able to claim consequential losses; these would typically be any losses you have suffered as a direct result of the trader supplying faulty goods. You would need to provide evidence of any losses you have incurred and any losses would need to be kept as low as possible. As you’ve paid by debit card, we would suggest contacting your bank to see if they offer a chargeback scheme. Chargeback is not a legal requirement; it’s voluntary and will be bound by its own terms and conditions. This could be an alternative way of seeking redress. Your next steps: We would suggest that you contact the trader and request a copy of their formal complaints procedure and follow this. If the trader does not have a complaints procedure, we recommend you send a letter outlining the reasons for your complaint. We would suggest setting a reasonable deadline for a response, keeping a copy of any correspondence for your records and sending any letters by recorded delivery; that way the mail will be tracked and signed for. Template letters can be found here (https://www.citizensadvice.org.uk/consumer/template-letters/letters/), and a sample of recorded delivery can be found here (https://www.royalmail.com/personal/uk-delivery/signed-for-1st-class). As part of your complaint we would recommend you ask the trader if they are a member of an Alternative Dispute Resolution scheme (ADR) or, if they’re not, would they be willing to use a non-membership based scheme. ADR schemes are independent bodies that offer services such as arbitration or mediation if your complaint is still unresolved after following the trader’s complaints process. What we'll do: We will refer the information you have provided to Trading standards, there is no commitment for them to contact you directly, Trading Standards will only contact you if they deem it necessary. Whilst this does not help you resolve your dispute, it gives Trading Standards vital intelligence on how a trader is conducting their business." ... View more

Sam-Knp Navigator ‎24-01-2018 09:41 PM Guys! Just walked out of a JL store with a crisp Pana 55EZ952B, swapped my KS9000, without a word of argument! All my business is going to go to JL for sure (as always from last 10 odd years!) Thanks to everyone and Paul especially for helping out with the legal aspects of this issue!! ... View more

sneakyvtr Explorer ‎23-01-2018 08:59 PM Copy of my post in the Blueplanet HLG thread: Evening all, So have just got back from Richer Sounds, I must say from day 1 with this purchase Richer Sounds have outdone themselves. I did not have a single push back, I sent one email requesting a refund, I was told I could bring it back and swap for the KS9000 equivalent of the 2017 range the Q8C. At this point I sent a second email politely asking if we could skip the fuss with section 75 and consumer rights act etc and come to an agreement of a replacement for a different brand. The store manager said he would check with RS HQ but did not foresee it being a problem. An email this morning saying that was not a problem and please go into the store. I packed up my KS9000 in the original box and returned to their store. 20 minutes later I walked out with a 55" LG B7 OLED. I asked if they had any other complaints regarding this issue of which they said yes their head office had heard similar before and that Samsung also pulled the same stunt with an 'evolution box' or something similar and it cost them then. I urge all of you to fight for your refunds as much as possible and hope they do the right thing and side with their customers. Richer Sounds have my loyalty for life and I hope it will persuade you in future to avoid Currys like the plague! Best of luck gentlemen.. ... View more

paul1277 Hotshot ‎23-01-2018 07:37 PM ildeduuk wrote: I have an update in the case: "Hi ******, I have spoken with the Head Office and located the team that deal with the Tech talk section, so please accept my apologies for the previous reply. As I have advised you previously the link you provided does not state that your specific television has the Smart Things included, again the article was printed in March 2016 and you didn't purchase the product until November 2016. The television has not been mis-sold. Please accept my apologies that we are unable to assist with your request on this occasion." I think this is a first step and a good proof that I have been mis-sold. I need to be patient but I think this can be useful. This is a confirmation from them that this is their website. I find it actually strengthens your case when they admit the advert was online months before you bought your set. That's a biggy in that they now admit that it is their site. They couldn't have denied that for long. http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/ Here is the relevant bit, Bringing the smart home to the masses through the telly Though it is becoming more established, smart home tech remains relatively niche. It’s still the kind of thing purchased by young, tech-savvy folk rather than your mum and dad. However, Samsung hopes to bring the smart home to a much wider audience by building SmartThings into their new Smart TVs. And, because TVs are mass market it makes this technology easier to access for everyone. How to use SmartThings on your TV Samsung’s 2016 SUHD TVs have a built-in SmartThings hub, which is normally bought separately. Your new TV will come with the SmartThings Extend, a small USB-like dongle that plugs into your TV. Once you’ve done this, switch on your TV and connect to Wi-Fi. On the TV’s hub screen, you’ll see the SmartThings app alongside things like Netflix, YouTube and regular channels. Highlight the app, and then select the option you want from the boxes that appear above. It’s really that easy to use. So just copy and ask how they can not be advertising a free Smart Connect Dongle. It looks like they are going to use the same tactics with every claim, but that does not matter because they know they do not have a defence if it goes to court. Paul ... View more

http://www.reliantdirect.co.uk/HOME/Product-Detail/Samsung-UE65KS9000-65-9-Series-Curved-SUHD-with-Quantum-Dot-Display-TV_UE65KS9000.htm?LGWCODE=16098;58699;3681 ... View more

Samsung UK have also emailed me personally admitting to misrepresentation and the reason why I waited so long as Samsung promised it would be out by the end of 2017 but then admitted this would not be the case finally from their statement below. https://www.flatpanelshd.com/news.php?subaction=showfull&id=1512472675 ... View more

daleski75 wrote: Good afternoon Mr K******, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team. With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you. Thank you for contacting us with your concerns. If I accept this it won’t ruin any chance with Currys refund? That is all we needed because they have admitted misrepresentation. I suggest this goes to Curry's as proof for everyone who has received a dumb reply from Curry's. This is gold it's from samsung UK head office and they are not denying that they advertised the Smart Connect. Even more importantly they are offering compensation. This is the proof for court and Section 75 and if you bought on credit to get a fukk refund. I think though if you except this it would be seen as a solution and would stop your claim in respect to the Smart Connect and I am sure that would be a condition of receiving what I think is a poor bribe to stop you action. I would email Curry's with this reply telling them that Samsung UK have admitted to misrepresentation, and you want a full refund as per the Oct 2015 Eurpeon Consumer regs. We could not have asked for more ... View more

https://www.avforums.com/threads/samsung-aiming-to-put-2018-smart-tvs-at-the-centre-of-your-life.2145055/ ... View more

daleski75 Helping Hand ‎09-01-2018 10:56 AM Dear Mr *****, Thank you for your enquiry dated 6th January to the Citizens Advice consumer service. Your reference number is *****. Please accept our apology in the delay in responding to your enquiry. We understand that you purchased a TV from a Trader on the 25th July 2016. You have stated that you feel that the goods are not as described as per the advert on their website. Your rights and obligations This purchase is governed by the Consumer Rights Act 2015, which states that goods purchased must match the description supplied pre-contract, such as on the packaging, advert, or description for example. This could also be as per the sample shown, or the model shown. You can argue for a repair or replacement, any repairs that are carried out should be free and replacement should be on a like for like basis, both of these should be done within a reasonable time and without causing yourself any significant inconvenience. You as the consumer do only have to allow for one repair or replacement, and the trader may choose the most cost effective remedy of doing so. If the Trader cannot repair, or replace the item you would then be able to exercise the next tier of your remedies which would give you two options to be able to keep the goods and seek a partial refund, or to exercise the final reject of the goods where you would return them to the trader for an appropriate refund. As it is more than 6 months since purchase, this would take into account any usage. Goods are covered for up to 6 years under the limitations act. If you wish to request this remedy the burden of proof would be upon yourself to prove to the trader that they are in breach. In this circumstance this could be done by measuring the item against the measurements specified on the packaging, or referring to the advert, or description for example. You would be within your rights to claim any standard delivery costs in relation to returning the item, or for any costs as per the Trader’s terms and conditions and/or how they have instructed you to return the item. Your next steps We would suggest you to put your complaint in writing which can be seen as a more formal approach to the trader. The Citizen Advice website has template letters available that you may find useful and give yourself guidance. What we would suggest is if you decide to send a letter, we advise recorded delivery and keep a copy for yourself, this starts the paper trail between yourself and the trader; however it is also proof of postage. Please be aware that if the product is on finance, you will need to pursue the finance company rather than the trader for any remedy, as this is whom your contract in law is with. Additionally, or if you have already followed the above steps, we would advise you to see if the trader has a complaints procedure and is part of an Alternative Dispute Resolution scheme, this is abbreviated to ‘ADR’. What these schemes do is act as a mediator between two parties to help come to a resolution sooner than going to court. There is a link to our website here, which details the ADR process in greater detail: Alternative Dispute Resolution. If you are unable to get your situation resolved following the above steps, you would then need to pursue the matter through the small claims court. You can make a claim via their website here Small Claims Court. Please be aware however, you will need to have exhausted all other steps first before issuing any claim as a Judge will ask you to demonstrate what practical steps you have taken to resolve the situation with the Trader first. What we’ll do We will notify Trading Standards, whilst this does not help to resolve your specific issue it does give Trading Standards vital intelligence of how the trader is operating their business. If Trading Standards require any further information, they will be in touch. If you require any further advice or information about this case, please do not hesitate to contact the Citizens Advice consumer service by return email or on 03454 04 05 06, quoting, your reference number. Kind regards, Paul Citizens Advice Consumer Service Tel: 03454 04 05 06 Web: www.citizensadvice.org.uk ... View more

paul1111 Hotshot ‎06-01-2018 05:17 PM Here are the basic facts about section 75 I have copied from this site http://www.financial-ombudsman.org.uk/publications/technical_notes/goods-and-services-bought-with-cr... what went wrong? Section 75 only helps the consumer where there has been either a breach of contract or a misrepresentation by the supplier of the goods and services. These are legal terms. But for the purpose of section 75 and put very simply: A breach of contract is where the supplier fails to do what the contract says it must, either expressly or by implication. For example, there is a breach of contract where goods that have been paid for are not supplied at all, or are not up to standard. A misrepresentation is an incorrect statement of fact that causes the consumer to go ahead with the contract. For example, there is misrepresentation if the supplier persuades a consumer to buy an expensive piece of software - by telling him wrongly that it will be compatible with his existing PC operating system. We do not expect consumers to make complicated legal arguments about breach of contract or misrepresentation. Instead, we ask the consumer to tell us exactly what happened, so that we can assess for ourselves whether there are grounds for a successful claim under section 75. In some of the cases we see, there is a question about whether the person who contracted to buy the goods is the sameperson who was provided with the credit. This is important because of the connection between the consumer, lender and supplier that is necessary for section 75 to apply. Where this question arises, we consider this point first, taking into account the facts in the case - and then we go on to look further into the complaint, if we decide that the transaction is covered by section 75. common misunderstandings The complaints we see show that there are frequent misunderstandings by consumers and businesses about how section 75 works. Here are some of the most common misunderstandings we see: Section 75 gives an automatic entitlement to a refund, if credit was used to fund the purchase. No. There is no automatic entitlement to a refund under section 75. Instead, the consumer has the same claim against the lender that they would have against the supplier of the goods, if there were a misrepresentation or a breach of contract by the supplier. You have to take the supplier to court before you can claim against the lender under section 75. No. The consumer does not have to take the supplier to court before making a claim against the lender under section 75. In most of the cases we see, the consumer will have complained initially to the supplier - because this is usually the quickest way to get things put right. But the law does not require the consumer to pursue the supplier first, for section 75 to apply. All purchases made with plastic cards are covered by section 75. No. Section 75 only covers transactions made using consumer credit. So only transactions made with credit cards (including most store cards) are covered. Transactions made using other types of plastic cards - like charge cards or debit cards - are notcovered by section 75. Section 75 gives you a "cooling-off" period. No. By itself, section 75 does not give any "cooling-off" period to the consumer. So, for example, section 75 would not allow a consumer to cancel a transaction following a change of heart about a purchase. You can claim under section 75 if you do not get value for money. No. Section 75 gives the consumer a right to claim against the lender in specific circumstances - where there was a misrepresentation or a breach of contract by the supplier. But there is no claim simply because, for example, you find you could have bought the same goods at a better price somewhere else - or if, on reflection, you feel the purchase was not worth the money. If you bring a claim under section 75, the most you can get back from the lender is the amount of the credit. No. Where section 75 applies, it gives the consumer exactly the same claim against the lender as they would have against the supplier of the goods or services, if there were a misrepresentation or a breach of contract by that supplier. This might be more than, or less than, the amount of the credit transaction - depending on what happened. ... View more