been following this for a while . and wasn't to bothered about smart things how ever I was upset that my ks8000 wasn't getting the bbc iplayer 4k update . however I called richer sounds head office and told them about the smart things and about bbc iplayer and they said they was aware of the issue and I could get the nu8000 as a replacement. I then told them that this was not as good tv as the ks8000. after bit of research I had a few choices either the last 55q8f in the company that they had to get from another shop or the sony xf9005 which was nice but only has 2 full speed hdmi and I have ps4 pro an xbox one x and nvidia shield. the other was the Panasonic oled but not keen on the burn in problems with OLED and I also have the Samsung hw-k650. so I said to exeter branch to get me the samsung QE55Q8F so far very impressed . the remote works every time an issue I had with the ks screen and picture looks loads better and it don't have the led bleed my ks started to have near bottom of the screen . so far so good new 6 year warranty and I now have 4k bbc iplayer . I must say richer sounds exeter have been awesome. planet earth 2 4k is amazing on the Samsung QE55Q8F I know it's not 2018 model but 2 years of advancement I'm very happy so far . xbox x and ps4 pro looks great. thank you
Hi, I'm at the point where legal action is my only option left. DI'd you do anything in particular to get them to admit liability?
Hi this is the forum for the good results, please use the ks owners refund thread. It is all condensed in the more info thread. They will never admit liability, and it is through section 75 and court that they will force them to refund. They know with civil law they can not be prosecuted, unlike with criminal law. Saying that if they lost in the small claims court that would set a president, which they do not want. So I think they will settle out of court just like John Lewis did.