Re: Blue Planet 2 HLG - No Samsung - Page 89

ewanstancarr · ‎05-12-2017

So, of the nigh on 400 TVs supported in BBC iplayer for the Blue Planet II HLG episodes none are from Samsung. Oh joy.

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Moderator edit: Original thread title was "Blue Planet 2 HLG - No Samsung". With the OP's permission, the title was changed on 12/03/2018 to accurately reflect the dominant theme of the thread as it has progressed. If the reader would like to know more about the HLG format, please check out the BBC's page and FAQ's on it here: http://www.bbc.co.uk/rd/projects/high-dynamic-range Thank you, AntS.

paul1111 · ‎10-01-2018

This interesrting from

https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-refund/m-p/377062/highlight/false#M7115

Okay - I had a call with citizens advice and they gave me some differing advice. I was advised that under Consumer Protection Act that there may have been some unfair trading with missleading factors. As I am discussing this after the first 90 days then apparently I can claim a discound in the region, and in discussion with JL, between 25 - 100% of the price paid.

So this is new advice I think and not something we have discussed here before. Anyone any thoughts?

I was also advised to discuss the section 75 concurrently.

Apprentice

38 minutes ago

Not heard of that one, but hey anything helps your argument with JL to get a full refund etc.

Voyager

5 seconds ago

@rosscouk wrote:
Okay - I had a call with citizens advice and they gave me some differing advice. I was advised that under Consumer Protection Act that there may have been some unfair trading with missleading factors. As I am discussing this after the first 90 days then apparently I can claim a discound in the region, and in discussion with JL, between 25 - 100% of the price paid.

So this is new advice I think and not something we have discussed here before. Anyone any thoughts?

I was also advised to discuss the section 75 concurrently.

Not seen anything like that in the Oct 2015 European regs. In that it clearly says you are entitled for a full refund for misrepresentation. Also I not sure if the consumer ct is the right one now as the 2015 European act takes precedent.

I agree is's still a good and bodes well if court is required. Don't forget that the retailers legal will also be telling them the same, and that is why I think the chance of it going to court is slim.

Paul

paul1111 · ‎10-01-2018

I have drafted something you can use if you use if you contact Citizens Advice and fill the form,

I bought a Samsung 65KS9500 from Curry's 17 Jan 2017. I was lead to believe with an update it would fully support HLG (the BBC and Nikon version of HDR to be used for over the air broadcasts). This is a link explaining that Samsung where fully supporting it from Dec 2016, http://www.trustedreviews.com/opinion/hybrid-log-gamma-what-is-it-2947378
https://www.youtube.com/watch?v=mimpr4a4L-M
When the BBC started broadcasting the Blue Planet 2 on BBC Iplayer in UHD and HLG Samsung said that the KF series sets would not be updated to play it. They did update to play Youtube HLG. Their release said they would be supporting HLG, not anly different types. Here is a link from Dec 2017 saying the same again,
https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#HKmkBd0MMSTZvqxK.99
They also a free Smart Connect free USB dongle here links,
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=PJRHrQio6_8
again not forth coming.
Samsung also promised an update for last year to enable HDR10+ for the end of 2017,
https://news.samsung.com/global/how-hdr10-creates-like-real-images
https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#HKmkBd0MMSTZvqxK.99
Again nothing.
I believe that is misrepresentation under the Oct 2015 European Consumer Regs.

Here is the link,

https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms

Remember these are sent to trading standards so it will help if everyone fills in the form, only takes a few mins.

Paul

Good luck

daleski75 · ‎10-01-2018

Maybe just maybe we might get a response.

https://www.avforums.com/threads/samsung-aiming-to-put-2018-smart-tvs-at-the-centre-of-your-life.214...

TastyBurger666 · ‎10-01-2018

Just to add salt to the wounds, as I'd said yesterday - Garmin now have their marketing collateral for the new Forerunner 645 watch, which clearly shows Smartthings integration and is an advertised feature.

https://buy.garmin.com/en-GB/GB/p/591311

TastyBurger666 · ‎10-01-2018

The Journalist who wrote the Forbes article, has literally just tweeted that the HDR10+ spec Amazon Prime is using isn't a fully-signed off version from Samsung.

This apparently from a Hardware vendor at CES.

paul1111 · ‎10-01-2018

rosscouk wrote:
https://www.avforums.com/news/samsung-aiming-to-put-2018-smart-tvs-at-the-centre-of-your-life.14465

Just seen this, sound familiar?

More promises!

What I can not under stand is how it that a company thinks it's right to make these promises to sell their goods and then renege on them.

Surely that is fraud!

Saying that Samsung may be use to doing that, considering last year their Korean CEO was arrested for fraud, so it may be the way they do business, which does not bold well for anyone buying any Samsung product! I don't think there is any other company that I know of that does this. If I was a CEO of a rival company I would be up in arms with Samsung promising more than my products for commercial advantage and then not delivering, it must be malpractice at the least and I would have thought illegal!

Paul

daleski75 · ‎10-01-2018

Good afternoon Mr K******, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team.

With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you.

Thank you for contacting us with your concerns.

If I accept this it won’t ruin any chance with Currys refund?

paul1111 · ‎10-01-2018

Just been thinking a bit more about unfair advantage and I wonder if Samsung's competitors know what they have been up to about the misrepresentation?

I think a letter or email explaining what Samsung have been up to, be .sent to the other manufacturers, LG, Panasonic, Sony, to start with and see what they think.

I will start to draft something this evening and hopefully send tomorrow.

Paul

paul1111 · ‎10-01-2018

@daleski75 wrote:

Good afternoon Mr K******, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team.

With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you.

Thank you for contacting us with your concerns.

If I accept this it won’t ruin any chance with Currys refund?

That is all we needed because they have admitted misrepresentation. I suggest this goes to Curry's as proof for everyone who has received a dumb reply from Curry's. This is gold it's from samsung UK head office and they are not denying that they advertised the Smart Connect. Even more importantly they are offering compensation. This is the proof for court and Section 75 and if you bought on credit to get a fukk refund.

I think though if you except this it would be seen as a solution and would stop your claim in respect to the Smart Connect and I am sure that would be a condition of receiving what I think is a poor bribe to stop you action.

I would email Curry's with this reply telling them that Samsung UK have admitted to misrepresentation, and you want a full refund as per the Oct 2015 Eurpeon Consumer regs.

We could not have asked for more

Paul

Jay108 · ‎10-01-2018

@daleski75 wrote:

Good afternoon Mr K******, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team.

With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you.

Thank you for contacting us with your concerns.

If I accept this it won’t ruin any chance with Currys refund?

Did you also ask about the HLD and HDR10+ firmware upgrade that was promised for all 2016 UHD models. ?

iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs