how do i remove the region select message

[jayb83]

i just got my new 49inch samsung curved 4k tv in august, the region select appeared once and i chose my regions, but now it keeps on appearing alot and when i click on close, it takes me to bbc 1, how do i stop this?

[CarlH]

Hi @jayb83. Can you tell me the full model number of your TV and the firmware version you're currently running? 

[jayb83]

where do i find my model number and firmware?

[CarlH]

Hi @jayb83. The model number can be found on the back of your TV on the sticker and if you press Settings/ Menu on your remote and go to Support > Software Version, you can see which one you currently have. 

[GerryJ]

I had the same problem, and if you haven't yet found it, the solution is  HERE

[jayb83]

ok i have given it a try, will let you know if it works.

[jayb83]

Software Version is, T-KTM2LDEUC-1152.8

[Stiffler]

On my TV my ‘broadcast’ function is greyed out so cannot disable the auto tune to see if it stops the ‘region selection’ option appearing each time I switch the TV on