HD channels 101 to 105 disappeared - QE55Q8FNA

[RSmith1]

I have recently lost channels 101 to 105 (BBC One HD, BBC 2 HD, ITV HD, 4 HD and 5HD). I have all other freeview HD channels. I did have them on this TV before a resent restart (just to move TV), and on my previous TV, so I know I have access to them. 

Have tried restarting system, auto tuning and manual tuning all frequencies, but never get these five channels back. Can anyone suggest a solution?

[Sam1502]

Which bit worked for you please as I have the same problem.

[anwaar]

disconnect  the aerial from your tv...then auto tune your tv...next step reconnect the aerial and then retune again

[RSmith1]

...and if that doesn't work, look to see if areal cable is damaged, or if not sure just buy a new one (cheap on amazon) as mine was damaged inside affecting signal 

[Sam1502]

Thanks. I can't seem to retune it without an Ariel. I hope it's not a damaged Ariel lead as it's chased into the wall!!

[anwaar]

retuning without an aerial will not show any channels..but i think it will clean the cashe or something...

[Sam1502]

Unfortunately I've been unable to do it. There is no facility to retune without the Ariel, I've switch it off, unpluggged the Ariel and left it. Come back a couple of hours later plugged it all in as before now there is no option to retune or reset the TV 🙁

[DW113]

Retuning won't cost anything so I would try that first.

[smiles22]

Just wanted to add my thanks as this solved my Ks9000 tv problem. To add... make sure you go to the auto tuning settings before disconnecting the aerial 

[Smudge23]

Thanks for this, was beginning to think I would have to replace my loft aerial.

Have recently had house re roofed and bought a new qled tv.

your suggestion has fixed my problem 🙂

[Sarah1917]

I have exactly the same problem - has anyone found a solution. Full factory reset didn't work. Other TV using BT hub works perfectly. Now wish I'd bought a cheaper TV requiring a hub, then it's BT's responsibility...