TV Plus channels disappearing from favorite channels list

[dogfort]

TV models UE55TU7190UXZG (2020) and UE43TU7170UXZT (2020)
Latest firmware 2400.9

In my favorite channels list I save both antenna channels and Samsung TV Plus channels, with my custom order.

For some months now, almost once a week, the TV Plus channels completely disappear from the list. The default channel list is also reset to antenna channels.

So every time I have to set my favorites list again as my default channel list and then manually add all TV Plus channels again.

I've been having this problem for a few months. Another person I know has the exact same problem and just gave up.

I contacted Samsung assistance and they said "it's normal" and caused by "possible network disconnections".

My take: this is obviously a bug and should be fixed by Samsung.

Is anyone else having this problem?

[FOU2021]

Hi, I do have the same problems since one month ago. Any suggestion? It started happening out of the blue. Thank you!

[Mike Lans]

I am having the same problem and fed up with having to recreate my favorites list. I really like TV plus but this is unacceptable. 

[jives email]

Me too. It keeps forgetting the channels I have added to "Favorites 1."* Now when I click the up-and-down arrow Guide button my favorite channels no longer appear, although this used to be the default.

"75” Q7DA QLED 4K Smart TV (2021)" with Software Version: "T-NKM2AKUC02141.2, BT - S"

* Favorite channels added as per instructions at:

https://www.samsung.com/au/support/tv-audio-video/add-channels-to-your-favourites-on-your-samsung-tv...