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Original topic:

Samsung QLED 2018 (Q9). Network issues

(Topic created on: 27-04-2019 04:10 PM)
Rat2019
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‎27-04-2019 04:10 PM - last edited ‎27-04-2019 04:10 PM

Hi,

my TV keeps losing the network (wired). I have to unplug the One Connect box to have it working again.

FW: 1202.
What should I do ?

Am I the only one ?

Best

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2 REPLIES 2
ChrisM
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‎04-05-2019 02:07 PM in 

Are you still having this issue @Rat2019? Could we take the full model code of your TV please? Go to Home > Settings > Support > About This TV.

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RickC1
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‎01-09-2020 02:58 PM in 

Hi Chris,

I'm having this same issue with my QN65Q9FNAF. I've had apps like Netflix and Fubo TV get a network connection error even though I have an excellent connection with a 100Gb wifi service. Not other TVs including another lower model Samsung, in the house get this error. I literally have to unplug the One Connect to get the error condition to clear and resume watching. In the case of the Fubo TV app, even after powering down the TV, the app gets the error condition after 5 minutes of viewing. 

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