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Samsung QLED 2018 (Q9). Network issues

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New Member

Hi,

my TV keeps losing the network (wired). I have to unplug the One Connect box to have it working again.

FW: 1202.
What should I do ?

Am I the only one ?

Best

2 REPLIES 2
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Moderator
Moderator

Are you still having this issue @Rat2019? Could we take the full model code of your TV please? Go to Home > Settings > Support > About This TV.

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Hi Chris,

I'm having this same issue with my QN65Q9FNAF. I've had apps like Netflix and Fubo TV get a network connection error even though I have an excellent connection with a 100Gb wifi service. Not other TVs including another lower model Samsung, in the house get this error. I literally have to unplug the One Connect to get the error condition to clear and resume watching. In the case of the Fubo TV app, even after powering down the TV, the app gets the error condition after 5 minutes of viewing. 

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