BBC iPlayer App not working on QE43Q60AAUXXU

[chughes]

The BBC iPlayer App on my new TV doesn't respond. All of the other Apps work perfectly fine, but I cannot get BBC iPlayer to open. How can I fix this?

[CarloL]

Hi @chughes, are you still experiencing issues with this app? What's the software version the TV is running on? The last software version released for this model is ver 1506.0: 43” Q60A QLED 4K HDR Smart TV (2021) | Samsung Support UK

[inspectorGadget21]

i have this issue and cannot fixit 

software issue 1806.1

can i reinstall iplayer

[TessM]

Hey @inspectorGadget21 ,

can I ask what TV model you have? Is this the only app being affected? You can find this at the back of the TV. 

[inspectorGadget21]

i got this fixed my doing a cold reboot

[inspectorGadget21]

I reported that I had this issue and fixed it with a cold reboot. However, it keeps happening and I need to keep carrying out a cold reboot. This only happens with the BBC app, others work ok, but the fact that a boot fixes it, tells me it’s the tv software and not the app.

Come on Samsung, software on your own products should run bug-free. These things aren’t cheap and if you are marketing these products with certain features, they should work.

[G30]

I have the same issue, tv is 3 weeks old and all updates applied.worked fine at first now can’t enter the app, it’s just none responsive. Tv model as listed above

[inspectorGadget21]

Do a cold reset. It's fixed it for me twice