About CarloL

CarloL

Hey there, try going to: Settings > Apps > Samsung Keyboard app > Storage > Clear cache and data.

CarloL

Sorry about that, try this one: https://www.samsung.com/uk/support/service-centre/

CarloL

If running the Eco Drum Clean cycle did not sort the issue, you will need to get in touch with your closest Samsung Support Centre to have an engineer sent to you to inspect and repair the machine.

CarloL

Hey @Sahdia! Can you confirm what is the model number of the washing machine? The washing machine's door will remain locked whilst a cycle is running. I s your washing machine running a cycle or has it been paused during a cycle?

CarloL

Hey @Tony_sam! A 5C or 5E check code suggests that there's an issue with the washing machine draining water. Does the waste pipe at the back of your machine appear to have a kink in the line? Is the standpipe at a height of 65cm? Also, If a low temperature washes are run too often, it may cause the waste pipe to become blocked. Are you able to run an eco drum clean cycle on your washing machine?

CarloL

Okay, it would be best to get in touch with the Samsung Online Support team now via Twitter or Facebook. Just let them know all the troubleshooting steps you have gone through already and they will be happy to guide you through the next step for a repair.

CarloL

Okay, if the light is on, it means that the bud is charging. Can you place both buds in the case and let them charge for 30 minutes?

CarloL

Hey there! You have just connected your new Samsung TV and you just can't wait to start watching your favourite programme or to play games... before that though, we need to set up the TV and the Set Top Box . Here is an easy step by step guide on how to do this: - Turn the TV on and select your country. - Enter a new PIN (it needs to be 4 digits). - Connect all your HDMI devices as well as your set top box and turn on all of them. - Select whether you want to use Intelligent Mode. - Select your Wi-fi from the network list and enter your password. - Once the connection is all set up, please read and accept the Terms and Conditions. - Sign into your Samsung account or just create a new one. - Select your preferences about the Voice ID. - If you are resetting or replacing an old TV, you can get all your data restored by running a backup from Samsung Cloud. - Now, enter the first half of your postcode and it will automatically detect your set top box. - Select your TV service provider. - Create your Smart Hub as you like. - Test your Smart Remote. - Enjoy the TV! A little plus, you can also set up your TV with your phone through the SmartThings app: - A Samsung account is required here and the phone will automatically detect the TV when you open the app. - Tap setup when the prompt appears on your phone's screen. - Use the PIN and follow the instructions. - Your Wi-fi and Samsung account information is shared with your TV. Finally, if you need to pair your Bluetooth Smart Remote: p ress and hold Play/Pause and Return keys simultaneously while pointing the remote at the Samsung logo on your TV. Thanks

CarloL

Hey @Jerseyant, this TV should support the Disney+ app. Can you send a picture of the following page? Menu > Settings > Support > Contact Samsung.

CarloL

Hey @fum! When you leave the right bud in the case charging, does the case show the Red light on? Can you also make sure that the magnetic contacts beneath the bud as well as the ones in the case are completely clean?

CarloL

I'm not sure you can do this actually, unless you completely block the notifications from the Samsung email app or the email app you are using .

CarloL

Hey @Katherine3va, have you had a look on Google Photos? Check for the pictures in there as updating your phone may have moved your photos from the Gallery to Google Photos.

CarloL

I used to play Clash Royale on my phone, got quite obsessed with it actually but it's a good strategy/fantasy game, very well balanced and a lot fun .

CarloL

Hey, things escalated quickly here! Feel free to share your point of view and experience about Samsung, however, make sure to maintain a positive, respectful and constructive behaviour at all times and to not offend each others. If you need further tips on this, please check the Community Guidelines.

CarloL

Hey @Lancel! Have you tried restarting the router of your Wi-Fi? Do you have any other devices connected to the same Wi-Fi? If so, do they connect fine?

CarloL

Hey @Stuarty, has this started to happen all of a sudden? Can you try plugging the TV into a different power socket to see if the issue keeps happening? Can you also disconnect everything connected to the TV to see if it makes any difference?

CarloL

I saw an article on the BBC that was quite interesting, it pictured the Coronavirus outbreak in 2005, with the technology we had those days, as @SjorsK said, the situation would have been much more difficult to handle. MSN Messenger would have been there to save us and keep us connected though . We can keep ourselves connected and productive to be happy, we also need to see the little good things about life too, even in difficult situations like this one. A friend of mine for example is discovering again her passion for drawing and paitning, families have more time to spend together and talk, we have time to reflect and meditate, yeah to still be happy .

CarloL

Hey @boguc, the 2-step verification is an automated security system embedded in the Samsung account and cloud and it cannot be disabled I'm afraid. If there is now for you to retrieve this code to confirm your identity, then I would recommend getting in touch with the Samsung Account team: https://help.content.samsung.com/csweb/ticket/createQuestionTicket.do

CarloL

Hey everyone! Have you got an Apple device and you just can't wait to stream your favourite videos, music or lovely pictures on your Smart TV? Then look no further as AirPlay will do this for you. - First of all, both the device and the TV need to be on the same Wi-Fi network for AirPlay to work. To view photos and videos via AirPlay: - On your Apple device, open the Photos app. - Choose the photo or the video you want to stream on your TV. - Tap the Share icon in the bottom left corner. - Tap AirPlay. - Tap the TV you want to stream the content to (if a code is shown, enter it on your Apple device). - OK. To play Audio via AirPlay: - On your Apple device, open the Music Player. - Select a song. - Tap the AirPlay app icon. - Tap the TV you want to stream the music to (if a code is shown, enter it on your Apple device). Finally, if you wish to change the Settings of AirPlay on your TV: - Menu > Settings > General > AirPlay Settings. Enjoy

CarloL

Okay! If the Picture Test didn't show any improvement then it may be worth having this looked at by a Samsung engineer. You can request to have one sent to you by getting in touch with your closest Samsung Support Centre, you can find your closest one here: https://www.samsung.com/uk/support/service-centre/

CarloL

Hey @Johnnyivan What is the model number of your TV? Try pressing the MENU button on the remote, is the Menu window clear or distorted in the same way?

CarloL

Another thing you can do is a Factory Reset, I had a similar issue with my A10 and it sorted it. Before though, make sure that all your data has been backed up via either Google Account, Samsung Account or Smart Switch. Also, please remove both Samsung and Google Account from the phone. Then for the Factory Reset: Settings > General Management > Reset > Factory Data Reset > Reset > Delete All > If you're signed into a Samsung account, you'll need to enter your account's password, then tap OK.

CarloL

If you are still experiencing issues with the microphone, you can log an error report to the Samsung developers so that they can have a closer look into it: Members app > Support > Feedback > Error log. This needs to be done within 15 minutes from the issue happening.

CarloL

Right! The screen going Black when calling and when receiving a call can be the Proximity sensor that normally turns the screen Black when the ear is close to the phone. Are you making calls with the device to your ear? About people not hearing you clearly, test the receiver: from the phone dialler, enter *#0283# > Select RCV Packet Loopback ON > Say a few words as if you were on a call. Can you hear your own voice correctly?

CarloL

Okay, try also deleting any third party app, document, music track, picture and video that you don't need anymore, as this will free some space in your storage. Afterwards, head to: Settings > Apps > Select each app > Storage > Clear cache. Also, go to: Settings > Device Maintenance > Optimize now.

CarloL

I wouldn't say that the TV is obsolete, it's just this specific app that is compatile only with TVs from 2016 onwards Try these steps: u nplug your TV from the wall socket > Wait 30 seconds, then plug your TV back in > Using your remote, turn your TV on. Also, what software version is your TV currently running on? You can find it here: Menu > Settings > Support > Contact Samsung.

CarloL

Hey! Are the phone and the TV connected to the same network/Wi-Fi?

CarloL

Yes, it is still there. Try heading to: Menu > Settings > Picture > Expert Settings > Reset Picture. If that doesn't help, you can do a Factory Reset of the TV: Menu > Support > Self Diagnosis > Reset.

CarloL

Hey @Vormulac! As this TV was manufactured in 2015, Disney+ won't be available to be downloaded I'm afraid. You can still use other devices to watch it though.

CarloL

Hey @Zagreus! Has the smartwatch been in either a very hot or very cold location? Have you recently installed new apps onto the smartwatch? When you aren't using the smartwatch, do you use Sleep Mode? Also, have you been using the official charger that came with the watch?

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