Hey @scally1969, make sure that this option is disabled: Settings > Accessibility >   Screen Reader > Disable Voice Assistant and restart the phone. ... View more

Hey @susan59, thanks for your feedback! You can share it with the Samsung developers directly from the Samsung Members app > Get help > Suggestions > Others. Hope it helps!  ... View more

Hey @Garima, sorry to hear about the little accident with the TV. I would unplug the TV and dry any water outside of the unit. An engineer would most likely be needed to repair it though and due to this being considered physical damage, it would not be covered under warranty, unfortunately. You can book an engineer visit by getting in touch with your closest Samsung Support Centre.  ... View more

Brilliant, thanks for sharing this with the rest of the community  😊 ... View more

Hey @KKSM, are the magnetic contacts of the right bud as well as the ones in the case fully clean? Also, make sure that the buds are fully up to date by heading to: Samsung Wearable app > About earbuds > Update earbuds software > Download and install. Next, turn your Bluetooth off and on, on your connected phone > Wait about 20 seconds and then turn it back on. Finally, proceed with a reset of the buds via: Samsung Wearable app > About earbuds > Reset.  ... View more

Hey @Scotty77, is this a third-party Messages app or the one that came with the phone? if it is the original one, this cannot be deleted and you should find it in the Apps Menu; you can access it  by swiping up on your Home Screen. If this is a third-party app, you will need to download it again from Google Play Store.   ... View more

Hey @RyanBott, check for any software updates for your smartwatch: open the Samsung Wearable app > About Watch > Update Watch Software > Update Now. Are there any updates available? Also, has the smartwatch been in either a very hot or very cold location? Have you recently installed new apps onto the smartwatch? When you aren't using the smartwatch, do you use Sleep Mode? Other things that can use more battery are: having the screen brightness set to max and leaving applications open and running. ... View more

Hey @Jenkins1606! I'm afraid there aren't any settings for enabling this on the phone, but you can still have a look at the apps available on Google Play Store to see if any offer this function.  ... View more

This is great, @Wolfy92! Thank you for sharing this solution  🙂 ... View more

Hey @Khayer, following the latest updates in the Google Policy, the option for Call Recording has been disabled on Samsung phones starting from the Oreo update 8. Call Recording will not be available anymore soon even with third-party apps.  ... View more

Hey @Jaxfmt1983, is there any error message showing on the display of the fridge freezer? ... View more

Hey @Neilxnxx123, can you share the model of your tablet and send a screenshot of the error message? Also, make sure that the tablet is up to date: Settings > Software Update > Download and Install. Next, do a Soft Reset: press and hold the Volume Down as well as the Power buttons for 10 seconds. Another thing you can do is to clear the cache of the apps you are having issues with: Settings > Apps > Select the app/apps > Storage > Clear Cache.  ... View more

You would need to get in touch with Samsung US Support to be assisted with the repair of your TV. If it is out of warranty though, then the repair will probably be chargeable.  ... View more

Hey GLF, have you tried disconnecting any external devices from the TV and doing a power cycle?  Unplug your TV from the wall socket > Wait 30 seconds, then plug your TV back in > Using your remote, turn your TV on. If the TV is still flashing on and off after this, it might be best to have an engineer to look at it. The manufacturer warranty on Samsung TVs is of 12 months. If your TV was purchased new, it should still be within warranty and you can get an engineer to inspect it by calling the number 0333 000 0333 or via Live Chat.  Hope this helps!  ... View more

Hey @Members_HtevDhc, have you tried getting in touch with Samsung Netherlands for further feedback on this?  ... View more

Have you tried restarting the tablet with the previous steps? Also, have you been using an official Samsung charger to charge the tablet? From Samsung Members app, go to: Get help > Phone Care > Interactive Checks > Battery. Is there any action required showing after the test? Here also are some tips to help lengthen and improve the battery life of your tablet:    -Turn off Wi-Fi when it is not being used -Turn off Bluetooth when it is not being used -Turn brightness to auto-brightness -Close apps once you have finished with them, don't leave them running in the background -Remove widgets and disable any live wallpapers on your screen   ... View more

No problem, you can find the full link here: https://20202.samsungpromotions.claims/gb/en/claims/o2summer/get-started ... View more

Hey @S1nbad, are you referring to the promotion for the Galaxy Buds+ with O2  between the 2nd July and 5th August 2020? If so, you can claim them from this link after 30 days but before 60 days since purchase. ... View more

Hey @there, are you still having issues with this? What model of phone you have? Have you tried clearing the data of the app and adding the card again? Settings > Apps > Samsung Pay app > Storage > Clear data. Is the card showing from Samsung Pay app > Menu > Cards? You can also get in touch with Samsung Pay support by calling these numbers:  0330 726 7729/0330 726 7729. ... View more

Hey @Members_FbS3E95, what model of phone you have? Did the pictures disappear after an update or after doing a Factory Reset? If you had your Samsung Cloud synced with Gallery, head to: Gallery app > 3 dots (top right) > Settings > Recycle bin > Recover Photos. Also, if you have Google Photos, check for them in there as syncing this may have moved your photos from the Gallery to Google Photos. Did you back them up anywhere? ... View more

Hey @MARRABEAN, was the main board replaced by a Samsung engineer? Can you do a Picture Test of the TV? Press the Menu button > Support > Self Diagnosis > Picture test > Follow the on-screen instructions to complete the Picture Test. Can you still see the back bleeding? In regards to the screen dark in games, have you tried increasing the brightness from the Picture Expert Settings menu or changing the game settings?  ... View more

Hey @AnnaH2 , if you followed all troubleshooting steps from the link and you are still concerned about the noise, you can get in touch with the Home Appliance team for further support. If deemed necessary, the team will book an engineer visit to inspect your appliance for a repair. They can also be reached at 0333 000 0333. ... View more

Guys please feel free to share and compare your point of view and opinions but in a constructive manner and not offending each other.  Here  you can find more info on Community Guidelines. ... View more

Hey @lisa2003, what model of phone you have? Restart your phone, leaving the device off for 3-5 minutes before turning it back on. Then take the SIM out of your phone, wipe it and put it back in. Make sure that your phone is up to date with the latest software and Apps: Settings > Software update > Download and install; then go to Galaxy Apps > Tap the three dots in the top right > My apps > Update. Now, head to: Settings > Apps > 3 dots (top right) > Show System Apps > Messages app and Phone app > Storage > Clear Cache. Also, make sure that you have enough credit to send the text. If you keep having issues, I recommend getting in touch with your Network Provider for further assistance.  ... View more

Hey @DavidL3, are you still having issues with this? What model of phone you have? ... View more

It might be best to have an engineer to look a the fridge @Sue1962. If the fridge-freezer is still in warranty, you can request to have one sent to you from the Home Appliances team either via Live Chat or by calling the number 0333 000 0333. If the fridge is out of warranty, then you will need to get in touch with your closest Samsung Support Centre for this.  ... View more

Hey @Members_SqZJkAD, sorry to hear that one of your Galaxy Buds+ has been lost. I'm afraid loss and damage is not covered under warranty, but you can still purchase the missing one separately from your closest Samsung Support Centre or store. Hope this helps!  ... View more

Hey @MB621, did you manage to get this resolved? You can get in touch with the Smart Things team for support. Due to the current pandemic, the Live Chat system is not available, but they can still be contacted via mail. ... View more