About CarloL

CarloL

Hey @Mike451! Let's do a Soft Reset of your A50 by holding the Volume Down as well as the Power buttons for 10 seconds. Afterwards, wipe your finger and try again using the fingerprint scanner. Does it help?

CarloL

Right! In this case, I would recommend getting in touch with the Samsung technical support team in Austria to be assisted further on this. You can contact them via this link .

CarloL

Thanks for that! Can you confirm where and when you purchased the TV and where you are located? There should be a more updated version (1280) for this TV that you can download from the Samsung website, on the TV page at the bottom. You can then transfer the software update on a USB stick and by connectiong it to the TV, the TV should automatically update.

CarloL

Hey @pmg0877! Does it happen with any music file, film or channel you listen to? Also, try t urning off the TV that you have connected to the soundbar for 20 seconds and then turn it back on again. What type of connection are you using to connect your TV to your soundbar?

CarloL

Hey @crazyhorse1, thanks for the feedback! I will make sure to pass it on to the Developer team .

CarloL

Hey @baxhuli! Please make sure that the TV is running on the latest software version by heading to: Menu > Settings > Support > Software update > Update now. If no update is available, can you share what is the current software version your TV is running on?

CarloL

Hey @Dodoatef! Are you referring to the Recycle bin already embedded on your phone or a third party one? You can access the Recycle bin by heading to: Gallery app > 3 dots (top right) > Settings > Recycle bin. Also, if you have Google Photos, check for them in there as syncing this may have moved your photos from the Gallery to Google Photos.

CarloL

Hey @yrebud! Best thing to do would be getting in touch with the External Memory Team to receive full technical support in regards to this. You can get in touch with them by sending an email to: samsungmemory@hanaro.eu .

CarloL

Hey @Anolyte! Every device purchased within the EU will be covered under warranty and it will be possible to have it repaired within the EU independently from where you are specifically. In regards to using your tablet with any SIM Card, as long as the tablet was sold unlocked, you can remove the Regional Lock for using any other SIM Card in the world by doing a 5 minutes call to a German number in Germany.

CarloL

Hey @vortegon! The best point of contact for this query is the Samsung Promotions team. You can contact them by phone to 0343 208 4777 or by sending an email to galaxybuds@samsungpromotions.claims.

CarloL

Right! If restoring the TV to Factory Settings didn't sort this, the next step is to get in touch with Samsung AudioVisual technical support team. You can contact them by calling the number: 0333 000 0333.

CarloL

Hey @Vee4Gaz! Best team to reach out about this is the Samsung Email/Account team. You can contact them by phone to 0800 995 1079 or by filling in and sending this form .

CarloL

Hey @InfernoWolf19! As the features of Samsung phones differ from one region to another, I would best recommend getting in touch with Samsung India technical support to be assisted on this. You can contact them here .

CarloL

Hi @TankmanDan! Let's run a picture test on the TV. To do this go to: Press the Menu button > Support > Self Diagnosis > Picture test > Follow the on-screen instructions to complete the Picture Test. The image should be clear and free from any distortion. Is the image clear or still distorted?

CarloL

Hi @HarrisTweed! Let's make sure that your TV is running on the latest software version by heading to: Menu > Settings > Support > Software update > Update now. Also, what happens when you try to connect the TV to any other device via Bluetooth? Does an error message appear?

CarloL

Hey @Bianca_M! As Instagram is a third party app. Have you tried getting in touch with Instagram support? Also, let's clear the cache of this app by heading to: Settings > Apps > Instagram > Storage > Clear cache.

CarloL

Hey @n229vxhbx! Let's make sure that the phone is running on the latest software version by heading to: Settings > Software update > Download updates manually. Also, try doing a Soft Reset of the phone by holding the Volume Down as well as the Power buttons for 10 seconds. Does it help?

CarloL

Hey @Cmartin1! Can you confirm which phone you are using? Is it a S9, an A9 or a Note9? Also, are you using the embedded Camera app on the phone to take the video or a third party one?

CarloL

Hey @jack6503! Do you have full-screen gestures enabled in your Display settings? You can find this out by heading to: Settings > Display > Navigation bar > Full screen Gestures. Also, does it happen on any online platforms/websites you visit or only on certain ones?

CarloL

Hey @Teejnation-01! Is this a third party app? If so, where did you download it from? Try doing a Soft Reset of your phone by holding the Volume Down as well as the Power buttons for 10 seconds and see if it helps.

CarloL

Hey @Carl43235! The best team to get in touch with about this is the Samsung Health one. You can contact them by filling in this form or by calling the number: 0800 995 1079 .

CarloL

Hey @Gyan! Can you confirm where you are located and where and when you purchased the S8?

CarloL

Oh right! Turning off at the end of every cycle is an embedded feature of the washing machine and I'm afraid there is no actual way to keep the appliance on. This feature helps saving power to the household and a beep is normally present to notify the owner that the washing has finished. Nevertheless, I will definitely pass your feedback on to the relevant team .

CarloL

Hey @forbego420! Is your machine directly plugged into the wall with no extension cable or timer between it and the socket? If so, p lease test the electrical socket by plugging in a different appliance. Does the socket work correctly?

CarloL

Thanks for your reply. As SmartSwitch features vary from country to country and the phone itself is a non-EU device, the best thing to do would be contacting our technical support in Africa to be assisted further. They can be reached here.

CarloL

That's cool! Is your phone running on the latest software version? You can check this by heading to: Settings > Software update > Download updates manually. Also, do a Soft Reset of the phone by holding the Volume Down as well as the Power buttons for 10 seconds. Finally, turn your Bluetooth off and on and connect the two devices again. Does it help?

CarloL

That's fine, also where and when did you purchase the phone?

CarloL

Hey @Den11! It looks like you have already gone through most of the troubleshooting steps. What device are you pairing your watch with?

CarloL

Thanks for this information. Can you also confirm where you are located?

CarloL

Thanks for trying that! The Interactive check enables only the main camera system without any feature added so that the camera can act in its purest form. If the photos are still blurry, then you would need to visit your closest Samsung Support Centre to have a Samsung enginner to look at the phone for you.

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Re: Smart TV streaming applications randomly complaining for Network Connectivity

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Re: TV Tuning

Re: Smart TV streaming applications randomly complaining for Network Connectivity

Re: Recycle bin problem

Re: Samsung Portal T5 SSD

Re: Comparability

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Re: Q7FN with One Connect - Bluetooth Failure

Re: Samsung email

Re: No OEM Unlock Option in Samsung Galaxy A5 2015 (SM - A500G)

Re: Reddish marks on my Screen. Most notice with dark background

Re: Q7FN with One Connect - Bluetooth Failure

Re: S10+ Instagram issues, low quality photos!

Re: Samsung A50 pauses audio

Re: Video keeps splitting into 2 videos in gallery

Re: samsung internet, suddenly all screen gestures have disappeared

Re: Galaxy A20s Discover app upgrade failed

Re: Samsung health while on night shift

Re: Samsung galaxy S8 | Call recorder

Re: Turn off Automatic power off on washing machine

Re: Turn off Automatic power off on washing machine

Re: Smart switch doesn’t work

Re: Galaxy watch not receiving notifications

Re: Smart switch doesn’t work

Re: Galaxy watch not receiving notifications

Re: Smart switch doesn’t work

Re: A70 main camera focus issue