The Samsung 5-year warranty, is only available on selected products during specific promotional periods. There currently are no active 5-year warranty promotions on our TV ranges, but do keep an eye on our website for future promotions.
Did you buy the TV from our Online Shop Team, and did it come advertised with a 5-year warranty? Also, could we take the full model code of the TV please?
We're unable to find any reference to the 5-year warranty on that particular model of TV we're afraid. Are you able to send us a copy of the link used?