24-02-2023 10:31 PM
25-02-2023 02:21 PM
Hi @Julie84
The Samsung 5-year warranty, is only available on selected products during specific promotional periods. There currently are no active 5-year warranty promotions on our TV ranges, but do keep an eye on our website for future promotions.
25-02-2023 02:34 PM
25-02-2023 02:40 PM
Did you buy the TV from our Online Shop Team, and did it come advertised with a 5-year warranty? Also, could we take the full model code of the TV please?
25-02-2023 03:39 PM - last edited 25-02-2023 03:39 PM
25-02-2023 03:52 PM - last edited 25-02-2023 03:54 PM
We're unable to find any reference to the 5-year warranty on that particular model of TV we're afraid. Are you able to send us a copy of the link used?
https://www.samsung.com/uk/tvs/qled-tv/qn90b-65-inch-neo-qled-4k-smart-tv-qe65qn90batxxu/
25-02-2023 03:59 PM
25-02-2023 04:21 PM
Just to clarify, have you already registered for the 5-year warranty, and have you received a confirmation email to state your TV has been registered?
25-02-2023 04:27 PM
25-02-2023 04:38 PM
That's great news, @Julie84! Enjoy!