03-07-2020 03:20 PM in
Ever since the update to Android 10 on July 1st, every time my tablet screen is switched off the wifi will also switch off on the tablet. I've been through all the settings including the developer options and I can't see anyway to stop this. I've reset my settings too, but to no avail. I've had to download an app on the Play Store to keep the wifi on.
Solved! Go to Solution.
23-09-2020 06:38 PM in
It would seem Samsung have cured the problem with the latest update I updated my firmware this afternoon 23/09/2020 and everything is fixed.
23-09-2020 08:03 PM - last edited 23-09-2020 08:03 PM
03-07-2020 03:58 PM in
Afternoon @Jackthelad ,
that is odd. Would you be able to check if this is happening with any other networks and do you have any Power Saving settings set on the Tab? This can be checked from: Settings> Device care/maintenance> Battery> Power mode.
03-07-2020 04:11 PM in
03-07-2020 04:25 PM - last edited 03-07-2020 04:25 PM
Can you try your tab in Safe Mode to see if a third party app is causing this to happen? To do this press and hold the Power button until you see Power Off, Restart and Emergency. Press and hold the Power Off icon until it shows a Shield, tap the Shield and the device will restart in Safe Mode.
Safe Mode disables all third party apps and so if the notifications start working in this mode, we can confirm it is being blocked by a third party app.
03-07-2020 04:39 PM in
The wifi seems to be staying on in Safe Mode, so I'm guessing it must be an app that's suddenly causing a problem.
How do I find out which one?
03-07-2020 05:05 PM in
That indicates that the issue is being caused by a third-party app, @Jackthelad . We would recommend deleting your third party apps one by one and monitoring your phone.
03-07-2020 05:24 PM in
Actually, scratch what I said. The wifi went off again in Safe Mode, so it's not an app issue!
03-07-2020 05:34 PM in
No worries. I have done a search and found a similar thread on the US Community. Would you be able to try the steps listed HERE and see if they help?
10-07-2020 02:21 PM in
Hi Jackthelad!
Did you ever get this sorted?
This happens on my two S5e tablets after Android 10. I have switched off the router, told S5e to forget the network, rebooted router and 5 minutes later rebooted tablet. Found network, entered password but the issue persists.
11-07-2020 08:47 AM in
I also have a Wi-Fi issue on my tab s5e since the Android 10 update. I also have an issue with Wi-Fi since the Tab s5e Android 10 update. After boot up the Wi-Fi is showing as on but with no network I have to switch the Wi-Fi off and on again and then I'm back to normal