S9 exploded

[SGP89]

My S9 tab exploded.

It was using it when it overheated, sending flames throught the frame, burning my skin. I now have scars. Clearly a battery issue 

It's the same issue that happened with their Notes 7s and more recently 25+.

The tablet was in perfect condition, but Samsung are denying it's their fault. Watch out.

[Tourbillon De La Vie]

Did you contact Samsung and did they take possession of the device

[AndrewL]

@SGP89: I'm very sorry to hear that you have experienced this issue, and hope that you were not badly hurt. We take matters such as this very seriously, therefore I would like to get this escalated for you as soon as possible. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be on hand to make the necessary arrangements for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

If you are based outside the UK/Ireland then please contact Samsung Support in your region, and an advisor will be able to assist you further. 

[SGP89]

Yes, Samsung looked at the device. But their response has been illogical. One of their comments was that the issue may have been related to impact or heat to the device. That makes zero sense - the device was in perfect condition and the heat damage was caused by the fire itself, which is very obvious given the whole device expanded out under the heat as the battery exploded. I have had to start legal proceedings

[AndrewL]

@SGP89: When you contacted our Support Team, was your case passed to the Product Liaison Team, and has your tablet been inspected by an authorised engineer as part of their investigation? If not, please reach out via the details provided above, and we can look into this further for you. 

[SGP89]

Yes, the support team were terrible. We asked for info about what was a the spoke the poured out, as my wife if pregnant. They refused to tell us. Their only interest seems to be in falsely denying liability. Fortunately I took lots of pictures and deal with similar device issues for work, so will be able to prove it was a manufacturing defect. It's just going to take a long time going through the legal process. Hopefully noone gets hurt by similar device explosions in the meantime

[JAMES4578]

Hi @SGP89  Welcome to the Samsung community    Very sorry to hear this,was obviously a serious issue.  Samsung do have the 8 point Battery safety check but  some issues can still occur. https://www.samsung.com/us/explore/committed-to-quality/

This should be thoroughly investigated.

[alifreddy]

I have an s9 11 inch 12 gb 256gb storage i got care cover with it glad i did after reading

[TANSTAAFL]

When batteries were user replaceable, battery problems were few and far between! When a battery appeared to be having problems, you could inspect it, even replace it. Now with planned obsolescence, the battery is sealed in place awaiting a catastrophic failure! Hopefully, the EU will mandate replaceable batteries, like it mandated USB C on mobile phones. And I really don't want to hear about IP waterproof standards. That's for marketing! Real world you drop your mobile phone in a sink full of water it's a goner! IP whatever number, it's dead or dying.