Very late order

[Members_Ala1ZNF]

I ordered my new phone on the Samsung upgrade scheme 5 weeks ago. The order states 2-4 weeks for delivery. I have already made one monthly payment for a phone I haven't even received. Samsung support just keeps saying they will look into it but no further forward.

No idea what to do now! Do I cancel.order and potentially lose deposit and payment already made or keep waiting until they decide, if at all, to send my phone. 

I have been on the upgrade scheme for a number of years and have never had this problem before.

[lee815]

Phone them up & tell them if it's not in your hand by next week you're going to cancel. That's what i did & it worked.

[99kingcone]

you can also ask for a tracking number

[Aklima]

Hi,
If its s21 ultra and customsed it takes time to arrive.