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Very late order

(Topic created on: 25-04-2021 08:17 PM)
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Members_Ala1ZNF
First Poster
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I ordered my new phone on the Samsung upgrade scheme 5 weeks ago. The order states 2-4 weeks for delivery. I have already made one monthly payment for a phone I haven't even received. Samsung support just keeps saying they will look into it but no further forward.

No idea what to do now! Do I cancel.order and potentially lose deposit and payment already made or keep waiting until they decide, if at all, to send my phone. 

I have been on the upgrade scheme for a number of years and have never had this problem before.

3 REPLIES 3
lee815
Pathfinder
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Phone them up & tell them if it's not in your hand by next week you're going to cancel. That's what i did & it worked.

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99kingcone
Pathfinder
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you can also ask for a tracking number
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Aklima
Big Cheese
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Hi,
If its s21 ultra and customsed it takes time to arrive.
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