To provide some context, I recently received an email from the carrier you use, requesting me to schedule a delivery date for my package. This puzzled me, as the delivery date had already been set by Samsung. I found it perplexing that I, as the customer, had to deal directly with the carrier regarding the delivery date, especially when it had already been confirmed by Samsung. This unnecessary involvement in the delivery process only added to the frustration and confusion.
While I understand that certain circumstances, such as weather or inventory issues, can cause delays, this is the second time within a span of four weeks that I have experienced such delays. What exacerbates the situation is the fact that the package has been sitting in the carrier's warehouse since the 21st, and yet it will take another 10 days for it to be delivered. This delay is unacceptable, especially when the delivery date was already confirmed by Samsung.
As a customer, I expect a seamless and efficient delivery process when purchasing products from a reputable company like Samsung. It is disheartening to see such a lack of coordination and accountability between Samsung and its chosen carrier. I believe that Samsung should take responsibility for ensuring that their customers receive their orders in a timely manner, without having to deal directly with the carrier regarding delivery dates.
I urge Samsung to address this issue promptly and take the necessary steps to improve their delivery process. It is crucial for Samsung to hold their chosen carrier accountable for meeting the agreed-upon delivery dates and to provide better communication and transparency to customers regarding the status of their orders.
In conclusion, I hope that Samsung takes my feedback seriously and works towards rectifying the issues I have highlighted. As a loyal customer, I believe in the potential of Samsung to provide exceptional products and services, but improvements in the delivery process are necessary to maintain customer satisfaction and loyalty.
@Alkarib wrote:
Hi @AntS United States 🇺🇸 North Carolina
Cheers, @Alkarib. Appreciate the feedback (and agree with many of the points you've raised there), but this particular Community is supported by the Samsung UK & Ireland team. Of course you're welcome here, but if you're wanting to draw attention from Samsung US and other folks Stateside it's best to share your experience and thoughts on on the Samsung US Community too (if you haven't done so already): https://us.community.samsung.com/t5/Samsung-Community/ct-p/us?page=1&tab=recent_topics
