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Upgrade program customers sharfted!

(Topic created on: 18-01-2024 01:31 PM)
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Rach77
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So, after my rant regarding the upgrade programme being scrapped, here's my update

I decided to get the S 24 Ultra and pay for it outright. My husband needed a phone so he got my S 23 ultra.
So now I'll be keeping this phone for a few years which means Samsung will miss out on me owning the next 3 Uktra phones. Seems like the upgrade programme cancellation might cost Samsung future unit sales.



22 REPLIES 22
youcamesecoundorlast
First Poster
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update...people are happy with my leftovers! upgrade baby
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keith30
Maestro
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No wonder why Apple are leading the league of best smartphone providers as quoted a few days ago if this is Samsung's answer. What a farce!
GreaterGalaxyUK
Helping Hand
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I am not on the Upgrade Program myself, but I do believe there should have been better communication rather than leaving it until launch day when people find out.
Rach77
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Yes definitely. Also I want people who are going to buy the ohone through the flex program to know that their term of contract passes the launch dates so they won't be able to get the free gifts and incentives
Rach77
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I want to but it's a financial thing because the upgrade programme no longer exists
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GreaterGalaxyUK
Helping Hand
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That is a shame. I think if people want to pay monthly, then it may just be easier to do it via Klarna separately. That way not tied in to Samsung per se and can upgrade whenever.
steve0
Voyager
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If they are promoting this as the new upgrade programme -- well it ain't. All they are doing is offering to settle the final payment on the phone at the end of 14 months or 26 months if you chose to upgrade - by that time you already paid of most of the credit. With the previous scheme - you upgraded once a year - by which time you would have paid of half the credit- samsung paying of the remaining credit. 

There is no upgrade programme - its dead

MobileGuru
Navigator
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I owe Klarna ~£720 compared to trade in of £600.
I have gone with flex (26 months) in order to pay off Klarna.
My reasoning was that I would pay the same on flex over 13 or 26 months (~£26 vs ~£52 per month), and at the end of the contract, Samsung would make a final settlement payment of ~£343). This urks me with the 13 month contract as trade-in will be ~£600 next year).
If I want the S25 ultra next year, I suppose I could get it on a second 26 month flex finance agreement.
Alas, where I was paying ~£38 per month on Samsung Upgrade, I will be paying much more, say £52 per month on Samsung flex.
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Rach77
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Yes. Great point. Thanks for that 🙂