25-07-2023 08:22 PM in
26-07-2023 05:54 AM in
I think I'd want a resolution too for so many reward points.
https://www.samsung.com/uk/shop-faq/samsung-rewards/how-long-do-i-have-to-use-my-samsung-rewards-poi... " You have to use your Samsung Rewards Points within 24 months of receiving them. After this time, they will no longer show in your points balance in your Samsung account. "
It would be a pro active move of Samsung to forwarn an account holder via an automated communication.
I wish you well with your journey to a resolution @cmjpask
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
09-08-2023 11:49 PM in
I could not agree more with these comments. This is a normal experience you have trying to get Samsung customer service to help with problems. I have the issues every year when upgrading the phone on the upgrade programme. After last years experience I said never again and I have not upgraded. Ito s too painful trying to get Samsung to help.