Received my phone but no case or screen protector

[Scotcruz]

As per the title.. I put my £50 code when ordering.. (and the one for the watch too which I believe gets delivered separately) opened the box and found:

1- no case or screen protector as part of £50 off code

2- just one return bag for the trade in and nothing to return the samsung upgrade phone from last year. 

Any thoughts on point 1? Know I can ask customer support (after waiting an hour on the call) to get a return bag

[GusB]

Mate I didn't get the case or screen protectors either, I spoke to 2 different chat operatives who both said someone will get in contact with me...never heard anything... Decided it wasn't worth the hassle...

[Scotcruz]

Typical isn't it.. they are a pure nightmare and customer service is non existent

[GusB]

The customer service is poor for such a big company

[Scotcruz]

Ridiculous.. had a similar issue with the service centre last year but this is just taking the pi$$

[TheDenny]

As long as the items are on your ordered invoice list, you should definitely receive it ! So do chase and log the matter directly with Samsung via telephone.

[Scotcruz]

On the chat with them just now and the guy is trying his best to fob me off.. cancel order / new purchase bla bla bla

[Scotcruz]

I know folk who entered the £50 off code got the case and screen protector included in thier invoice..

When I entered the £50 code case and protector wasn't added

[TheDenny]

You need to log the matter with Samsung. You should have the code saved on your invoice. Don't delete the Samsung offer email too


Also there were two £50 codes

One with screen protector and case and the other only the £50 discount

[Scotcruz]

Yes I have the email and the code.. this rocket on the chat is saying nothing can be done.. and I would have to return it then get a new purchase.. thing is, I will miss out on the pre-order offer