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Received my phone but no case or screen protector

(Topic created on: 30-01-2024 07:57 PM)
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Scotcruz
Voyager
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As per the title.. I put my £50 code when ordering.. (and the one for the watch too which I believe gets delivered separately) opened the box and found:

1- no case or screen protector as part of £50 off code

2- just one return bag for the trade in and nothing to return the samsung upgrade phone from last year. 

Any thoughts on point 1? Know I can ask customer support (after waiting an hour on the call) to get a return bag
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17 REPLIES 17
GusB
Big Cheese
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Mate I didn't get the case or screen protectors either, I spoke to 2 different chat operatives who both said someone will get in contact with me...never heard anything... Decided it wasn't worth the hassle...
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Scotcruz
Voyager
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Typical isn't it.. they are a pure nightmare and customer service is non existent
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GusB
Big Cheese
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The customer service is poor for such a big company
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Scotcruz
Voyager
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Ridiculous.. had a similar issue with the service centre last year but this is just taking the pi$$
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TheDenny
Voyager
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As long as the items are on your ordered invoice list, you should definitely receive it ! So do chase and log the matter directly with Samsung via telephone.
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Scotcruz
Voyager
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On the chat with them just now and the guy is trying his best to fob me off.. cancel order / new purchase bla bla bla
Scotcruz
Voyager
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I know folk who entered the £50 off code got the case and screen protector included in thier invoice..

When I entered the £50 code case and protector wasn't added
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TheDenny
Voyager
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You need to log the matter with Samsung. You should have the code saved on your invoice. Don't delete the Samsung offer email too


Also there were two £50 codes

One with screen protector and case and the other only the £50 discount
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Scotcruz
Voyager
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Yes I have the email and the code.. this rocket on the chat is saying nothing can be done.. and I would have to return it then get a new purchase.. thing is, I will miss out on the pre-order offer
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