29-01-2024 07:53 PM - last edited 29-01-2024 08:21 PM
I'm really annoyed with Samsung. I ordered an s24 ultra 1tb evening of 18th January and my partner ordered the exact same spec and colour phone 24 hours later. They had an email on Saturday saying phone will be delivered today and have now received it. So they ordered later than me yet they've got their phone before me. Samsung say they can't help. My order still says order accepted. Why are they not processing orders in which people have made them, I paid on my card as well and the money has left my account. Very disappointing, surely orders are automated. Fuming with them.
29-01-2024 08:01 PM
29-01-2024 08:03 PM
You cannot find logic on Samsung's customer support or pre-orders procedure.
I place my order for 1TB Blue very soon after the announcement and so far it is coming on the 9th.
Did you both order the same colour as well?
29-01-2024 08:05 PM
Yep same colours, all identical! Livid with them it's completely disrespectful to customers waiting longer.
29-01-2024 08:15 PM
just been trying to get through for over 40 mins to then be told you paid for a 256gb and got a 512. but I ordered a 512gb when the advert said it would double it to 1tb. was going around in circles for another 20 min, I ordered mine last Tuesday, won't get it till Fri, ordered other half's later in the day. his was being delivered on 9th Feb, got it today after they tried to deliver it last Thurs! they don't seem to know their ***** from their elbow
29-01-2024 08:20 PM
29-01-2024 08:22 PM
29-01-2024 08:23 PM
Just spoke to customer service on the phone. Said that I've got a trade in and that's caused the delays as the trade in team are behind.
29-01-2024 08:24 PM
29-01-2024 08:25 PM