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S24s pre order stuck at "preparing-for-dispatch"

(Topic created on: 27-01-2024 03:46 PM)
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usmananjum
Navigator
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Writing with extreme disappointment my pre order dated 22nd Jan, S24 & S24 ultra stuck at preparing for dispatch from last 2 days. Thought when moved to preparing for dispatch, will get delivery next day but luck yet.
Come on Samsung you had ruined pre order charm unfortunately.
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7 REPLIES 7
WookieSpank
Student
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With my preorder from the 17th, it was at preparing dispatch till the day or 2 before actual delivery. Once it's dispatched you should have next day.
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TheDenny
Voyager
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Ring Samsung as I experienced the same issue. They will then email dispatchment department. I know it is not a customer friendly process but if you want it quicker. This way should work.
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BandOfBrothers
Samsung Members Star ★★
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Hi @usmananjum 

That stage on the ordering process is a bit static and find it changes status quite quickly. 

If your innthe UK then consider downloading the DpD App if you haven't already for real time notifications. 

I hope you receive good news soon. 🙏 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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martinseal
Explorer
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The problem is samsung took upon itself to start upgrade some people to that order 512gb to 1tb without tell them and the 1tb is not released in till February.
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usmananjum
Navigator
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I have 512, which upgraded from 249.
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martinseal
Explorer
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I order 512 gb there upgrade to 1tb without consulting first.so when ask to change order back I got told one a order place you agree to samsung change device details such memory capacity and them change date delivery without your consent
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martinseal
Explorer
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Here copy of email I received from there complaints department just show dont care about customer experience anymore1706387066448.jpg
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