I have had 4 orders cancelled after applying and being approved for Samsung financing. My Samsung financing account shows up on the order when placed and is linked. Samsung keeps cancelling the orders. I have spoken to the people who are responsible for orders 5 times, I have spoken to technical and I have been shuffled to E-commerce. I have email chains promsing resolution within 24 to 48 hours. Never happened. I finally got a tier 3 ticket (so they say) got an email that I would be called today between 1-3pm EST, they never called. So, I call, speak to a supervisor who proceeds to tell me the person was trying to call me right now, ummm that would mean the phone would be beeping in my ear! We hang up after a promise this person was going to call, I have an email of another failed promise, apologized they didn't get to call today they would try to call Monday. Again, they can't get me resolution, so Monday makes 3 weeks!
So, here I sit, I have had my credit pulled, opened a Samsung account so I can purchase products I love for our home but I can't use the account I opened because Samsung keeps blowing me off and can't seem to fix their issue!
Who is really held responsible for taking care of the customer here?
