11-04-2024 06:32 PM
Hi
My sister gave me her old S51 and I want to factory reset it.
I don't have her samsung account password and the hold down up and power does not bring up the reset menu, but from what I have read I need the password after anyway, how do I reset the S51 so I can use it?
This is worse than apple.
Solved! Go to Solution.
11-04-2024 06:47 PM
11-04-2024 06:48 PM
@Bogmore: Are you able to ask your sister to return the phone to its default factory settings for you? As you mentioned, you will need to know either the Samsung account password to perform this via Settings > Reset > Factory data reset, or the Google account password when resetting via Recovery mode,. For further information, please take a look at the link below.
11-04-2024 06:49 PM
I've been trying but I can't get hold of her for some reason. How do they do it if you take it to a shop?
11-04-2024 06:51 PM
I'm just trying backing up my old A5 and doing a restore via smart switch.