3 weeks ago - last edited 3 weeks ago by AntS ) in
My samsung watch and phone a tablet haven't been working correctly for quite a long time now. I don't even take things out of the box until protective cover and case have arrived and I take the upmost care with my products ,I'm wondering is there a time limet on life expectency ,so one has to buy the newest galexy products ,????
3 weeks ago
Hi @bluez69 , I've moved your post from the Newsroom article to here to give it it's own thread.
Can you let us know more info about which phone, watch, and tablet you have, and in what ways they're not working correctly? Possible that there's some advice us Community users can give to help out!
3 weeks ago
3 weeks ago
@bluez69: I'm so sorry to hear of your illness, and understand how important it is to stay connected with family and friends during times like these. I want you to be able to get the support you need as soon as possible, however I am concerned that the range of issues across your Galaxy A14, Watch4 and Tab S6 might be difficult to cover in this one thread. Myself and the other mods will be more than happy to assist you, however you may also wish to contact our Support Team via the link below via phone or Live Chat for a more direct/hands-on approach to resolving the issue(s).
https://www.samsung.com/uk/support/contact/
Focussing on your Galaxy A14 for now, please try pressing and holding the Volume Down and Power buttons together for around 10 seconds until the phone restarts. This will perform a Soft Reset and resolve any software issues that might be affecting the call quality. If the issue persists, can you confirm if the crackling sound is audible in all locations, and for all contacts? Do you have a case/cover on the phone and, if so, have you tried removing it to see if this helps?
3 weeks ago
2 weeks ago
2 weeks ago
I'm very sorry to learn about this, @bluez69, as I appreciate that things have been very difficult for you. It's very important to us that you get your watch, phone, and tablet working as expected.
With regard to the new phone you purchased, please don't give up. If you feel you've been scammed, please reach out to the retailer/seller or your bank/card company.
While I'm not clear about the specific issues you've encountered, as @AndrewL advised earlier, reaching out directly to one of our Support Teams will help ensure that you can use your devices to their full potential:
https://www.samsung.com/uk/support/contact/
Please let us know how you get on.
2 weeks ago
2 weeks ago
a week ago