Google play services keeps stopping

[Mollymay]

Hi everyone.  

I hope you all can help with this. 

The mother in law has a J3 that she uses now and again. Lately a pop up keeps appearing again & again saying "Google play services keeps stopping"

I press the close app & then it immediately comes back on & keeps doing it. 

I've done a soft & hard reset...nothing.

Then looked in the app info & it doesn't give me the option to force stop.

The software is upto date.

Any advice would be appreciated (it helps keeping the mother in law happy ha ha).

[lance78]

If able I would uninstall all updates for the app using 3 dots at the top when long hold and press info

[Mollymay]

Thanks, but I've just tried that & it says it was unsuccessful

[lance78]

Sorry not sure then

[Mollymay]

Thanks for trying 👍

[Glenntech]

Have you tried going into settings
About phone
Software Information
Tap on Google Play System Update
You may have to update this.
If it's not been done for a while, you may have to do this a number of times until it tells you it's upto date

[Mollymay]

There is nothing in software information that says Google play system update.

[Mollymay]

That's all there is in software information

[Glenntech]

Does anything else come up when you tap on Android Version?

[Mollymay]

Nope. Am I looking for something?