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Google play services keeps stopping

(Topic created on: 12-02-2024 06:05 PM)
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Mollymay
Explorer
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Hi everyone.  
I hope you all can help with this. 
The mother in law has a J3 that she uses now and again. Lately a pop up keeps appearing again & again saying "Google play services keeps stopping"

image

I press the close app & then it immediately comes back on & keeps doing it. 
I've done a soft & hard reset...nothing.
Then looked in the app info & it doesn't give me the option to force stop.
The software is upto date.
Any advice would be appreciated (it helps keeping the mother in law happy ha ha).

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11 REPLIES 11
lance78
Voyager
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If able I would uninstall all updates for the app using 3 dots at the top when long hold and press info
Mollymay
Explorer
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Thanks, but I've just tried that & it says it was unsuccessful
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lance78
Voyager
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Sorry not sure then
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Mollymay
Explorer
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Thanks for trying 👍
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Glenntech
Samsung Members Star ★
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Have you tried going into settings
About phone
Software Information
Tap on Google Play System Update
You may have to update this.
If it's not been done for a while, you may have to do this a number of times until it tells you it's upto date
Mollymay
Explorer
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There is nothing in software information that says Google play system update.
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Mollymay
Explorer
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That's all there is in software information 20240212_191929_1000006095_1707765570.jpg20240212_191924_1000006094_1707765567.jpg
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Glenntech
Samsung Members Star ★
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Does anything else come up when you tap on Android Version?
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Mollymay
Explorer
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Nope. Am I looking for something?
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