SAMSUNG A30 audio

[Audio2025]

 Hello all

I restarted my phone and now the audio is off. I've restarted my phone and googled how to clear the cache and still no change.

I tested as per a Samsung website request and the speaker worked fine so I think there was a set up change after the restart.

Dolby for instance is now greyed out. Does anyone know how to assist?

Your assistance would be greatly appreciated.

[BandOfBrothers]

I'd suggest to put the phone in Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

If things persist in this mode then as a last resort back up and factory reset @Audio2025 

If I can be of any further help then please don't hesitate to ask.  😎 

[Audio2025]

Good morning

I did try the safe mode route but perhaps I didn't know what to look for.

I'm making couples to test the mic and everyone can hear me but I can't hear them. The Samsung link to test speakers worked but I can't hear anything outside of that.

I feel like it's a settings issue that got reset because everything else is working perfectly.

Thank you for your insight nonetheless.