Google play services keeps stopping

[Mollymay]

Hi everyone.  

I hope you all can help with this. 

The mother in law has a J3 that she uses now and again. Lately a pop up keeps appearing again & again saying "Google play services keeps stopping"

I press the close app & then it immediately comes back on & keeps doing it. 

I've done a soft & hard reset...nothing.

Then looked in the app info & it doesn't give me the option to force stop.

The software is upto date.

Any advice would be appreciated (it helps keeping the mother in law happy ha ha).

[JAMES4578]

@Mollymay    Additionally ensure all apps are up  are  up to date.  if go to Settings-Apps-Google Play services -Storage -clear cache does that make any difference?  May need to uninstall and Reinstall Google Play services , go to Apps-Google play services-App details.

If any third party apps have been added  lately may be best to uninstall as sometimes there can be a conflict but may not be the situation with this device.  

[Mollymay]

Thanks to everyone who's tried to help, but I think its new phone time, I can't get anywhere with it. 👍

[aneblett]

Found the solution, remove any passkey\fingerprint (set to none) or temporarily disable it while setting up an accessory or app. 

[Mollymay]

Thanks for replying but we got a new phone.
Thanks anyway 👍