Bluetooth Call audio not working

[Jay111]

Hi,  I have a bluetooth call audio issue for over a year.

Setup: S8 connected to various headset/ wearable - Philips headphone, car bluetooth, plantronics headphone, Samsung active 2

Issue: Bluetooth media audio always works, but bluetooth call audio never works. I can't hear the audio or other party hear me in a call, so I fallback to using mobile in handset mode or turn on mobile speaker to talk. 

Troubleshooting steps already tried but failed to resolve the issue,

1. unpair and pair bluetooth device
2. Reboot mobile
3. Mobile Bluetooth clear cache, clear data
4. Mobile (recovery mode) - wipe cache clean
5. Toggle mobile airplane mode
6. Removed all existing pairs
7. Mobile has been updated with latest software few times over last one year and issue never got resolved
8. Mobile in safe mode - still issue occurs
9. Mobile reset networks
10. Mobile factory reset - still issue occurs
11. Bluetooth headsets tried with other mobile (S7) - headsets work fine

-Jay

[Kerappo]

Problem solved. Will document the solution later.

[Members_muwbHyE]

Could you please inform about the solution?

[nico7rujillo]

Hey mate, could you please add the solution, there's a lot of people with the same problem. me included. thanks in advance

[Sunny Shah]

Is this issue resolved? What is the solution? I am finding it difficult to get a solution for this online.

[Sunny Shah]

How to solve this issue?

[Sunny Shah]

Hey Jay, did you get a solution to this issue? 

[earthformed]

Hi, could you please share the solution? Having the same problem.

[Sleuthelle]

Just helped a customer with this exact problem earlier today. Check if your headphones have the ability to sense whether they are in your ears or not. If they do and you can disable the feature, disable it. Chances are the headphones think you don't have them in and are disconnecting during calls because of it. At least that was the case with the customer I helped today.

[Jay111]

Nope, end up upgrading to a S20. I could never resolve this