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Original topic:

Bluetooth Call audio not working

(Topic created on: 23-03-2020 02:25 PM)
24628 Views
Jay111
Apprentice
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Hi,  I have a bluetooth call audio issue for over a year.

Setup: S8 connected to various headset/ wearable - Philips headphone, car bluetooth, plantronics headphone, Samsung active 2

Issue: Bluetooth media audio always works, but bluetooth call audio never works. I can't hear the audio or other party hear me in a call, so I fallback to using mobile in handset mode or turn on mobile speaker to talk. 

Troubleshooting steps already tried but failed to resolve the issue,

  1. unpair and pair bluetooth device
  2. Reboot mobile
  3. Mobile Bluetooth clear cache, clear data
  4. Mobile (recovery mode) - wipe cache clean
  5. Toggle mobile airplane mode
  6. Removed all existing pairs
  7. Mobile has been updated with latest software few times over last one year and issue never got resolved
  8. Mobile in safe mode - still issue occurs
  9. Mobile reset networks
  10. Mobile factory reset - still issue occurs
  11. Bluetooth headsets tried with other mobile (S7) - headsets work fine

-Jay

25 REPLIES 25
ArghJae
First Poster
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Any other fixes. Still an issue with my A52s. Media works fine but as soon as a call comes in it switches to handset with my Samsung buds or android auto. Really annoying. Have to reset the phone everytime and then it works. But then stops a short while later.
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AboJawad001
First Poster
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I am facing the same issue with my Z Fold 4, is there any resolution yet?

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Members_Xl6sPyN
First Poster
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The forums are full with this issues. I have sent my logs to samsung and explained that everything in detail. Only answer i get is factory reset that don't even work.. shitty support!

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DmytroPitenko
First Poster
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Same issue - Z Fold 3.........

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sergioMCrocha
First Poster
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Hello Everyone,

I faced the same problem with my mother's phone.

The problem is that when you go volume setting you dont see one volume setting, the call volume. You need to click in volume up DURING a phone call.

Regards,

SR

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sergioMCrocha
First Poster
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Hello Everyone,

I faced the same problem with my mother's phone.

The problem is that when you go volume setting you dont see one volume setting, the call volume. You need to click in volume up DURING a phone call.

Regards,

SR

0 Likes