23-03-2020 02:25 PM in
Hi, I have a bluetooth call audio issue for over a year.
Setup: S8 connected to various headset/ wearable - Philips headphone, car bluetooth, plantronics headphone, Samsung active 2
Issue: Bluetooth media audio always works, but bluetooth call audio never works. I can't hear the audio or other party hear me in a call, so I fallback to using mobile in handset mode or turn on mobile speaker to talk.
Troubleshooting steps already tried but failed to resolve the issue,
01-11-2022 06:21 PM in
Just helped a customer with this exact problem earlier today. Check if your headphones have the ability to sense whether they are in your ears or not. If they do and you can disable the feature, disable it. Chances are the headphones think you don't have them in and are disconnecting during calls because of it. At least that was the case with the customer I helped today.