Bluetooth Call audio not working

[Jay111]

Hi,  I have a bluetooth call audio issue for over a year.

Setup: S8 connected to various headset/ wearable - Philips headphone, car bluetooth, plantronics headphone, Samsung active 2

Issue: Bluetooth media audio always works, but bluetooth call audio never works. I can't hear the audio or other party hear me in a call, so I fallback to using mobile in handset mode or turn on mobile speaker to talk. 

Troubleshooting steps already tried but failed to resolve the issue,

1. unpair and pair bluetooth device
2. Reboot mobile
3. Mobile Bluetooth clear cache, clear data
4. Mobile (recovery mode) - wipe cache clean
5. Toggle mobile airplane mode
6. Removed all existing pairs
7. Mobile has been updated with latest software few times over last one year and issue never got resolved
8. Mobile in safe mode - still issue occurs
9. Mobile reset networks
10. Mobile factory reset - still issue occurs
11. Bluetooth headsets tried with other mobile (S7) - headsets work fine

-Jay

[simple-user]

Je rencontre les mêmes symptômes depuis février 2025 sur mon Samsung A52S, ce qui est très gênant car j'utilise souvent ma voiture pour mon travail et je ne peux plus répondre aux appels. Je crains qu'une mise à jour de sécurité en soit la cause.

[Members_vTMYQ0g]

My Samsung A52s affected too, I do suspect Security update. If phone started in "safe mode" then issue dissapears (Turn off long press - pick Safe mode)

Hey, Samsung! I am not going to buy this brand again - they do not solve issues they obviously have many years!

I go for Apple